Show:
Answering
Talk/Listen
MON
COMMS
Mystery
100
What button would you press in order to answer an incoming line if you already had an operator connection?
What is F3 Answer
100
How would you mute a participant's line in the conference?
What is F7
100
A MON call will have this line in it 99% of the time
What is a Music line
100
What is the purpose of a bleedline
What is allows an operator and comms line from the hosting company to listen to the call, and still have interaction with one another without interrupting the main conference
100
This tool allows you to view all the details that are required for your call.
What is COSS
200
What is the first step you must take before opening up any bridge?
What is log into your Firewall
200
If the conference was being recorded for Replay purposes what two lines must be in the conference?
What is BYO and Callfinity
200
Where will you locate all of your frequently dialed out lines? (ex: music, byo etc.)
What is DIR (directory)
200
How may you communicate with the Comms line
What is through the phone or chat
200
As a Comms line what time should you go over to your lead op and start your comms setup?
What is 30 minutes prior
300
Where would you locate any additional information that needed to be collected for the call?
What is in the user fields and in the special instructions box
300
What button would you press to join yourself into the Sub Conference to greet your speaker?
What is F4 Opjoin
300
How do you transfer speaker/s into the MAIN call?
What is right click on each speaker’s name (*) then go to group F10 Group Transfer
300
Where can you locate the OCV Trouble shooting guide
What is on the Operations Homepage or COLA
300
The System Status Bar will give you the following information
What is • Free Lines • Lines that are in use • Bell will show you how many incoming lines are dialing in • *0 will let you know how many participants are signaling for assistance • Hold will let you know how many participants are on internal hold
400
When collecting a callers information you must make sure these 3 steps are followed
What is make sure Caps Lock is on, verify spelling, never use abbreviations (except for state)
400
How would a participant mute/un-mute their own line during the conference?
What is *6
400
Give a brief definition for each Field: 1. Moderator List 2. Current Questioner Field 3. Question Queue 4. Question Count
What is Moderator List: List of all speakers with open lines in the conference Current Questioner Field: The participant asking his/her question appears here with an open line Question Queue: The list of participants wishing to ask a question Question Count: The number or participants in the queue
400
A Comms line is
What is A conference occurring in tandem with the main conference Prioritize Q&A Determine call flow Troubleshoot technical issues
400
What two questions should participants NEVER get the answer to?
What is replay information and status of other participants
500
How do you label a Bleedline, Link line, and BT Webline? What mode does each get joined in on?
What is [LNK] BLEEDLINE CALL# C - MON [LNK] FROM BRIDGE # TO CALL# M/S - T/L [LNK] BT WEBLINE CALL # - MON
500
What are your 5 major responsibilities when leading a TL call?
What is make sure 1. All spelling is correct 2. Everything is in proper format 3. Collect any missing information (besides email) 4. Answer *0 5. Mute any lines with interference
500
Your call is on multiple bridges with Q&A what steps will you need to do in order to run your Q&A session?
What is make sure that each bridge your call is on is open, be in the main call of your conference on each bridge and activate the Q&A on each bridge. Make sure to have an op connection on your main bridge always.
500
“How do I login to Thomson OCV to see my conference?”
What is Login to their Thomson One account Select the MyCorpComm tab Select Event Traffic from the drop-down menu A drop-down box will appear below – They will need to change it from Archive Events to Today’s Events Click Call in Progress link as usual
500
Name at least 4 real life examples of why people would host conference calls that was discussed in training.
What is Executives announce earnings to shareholders and analysts GE Earnings Call Merrill Lynch Town Hall Meeting VP of Sales goes over projections with team Departments discuss weekly actions Trainers teach Communication with employees on business strategy and performance HR orients new hires Tech departments collaborate