Chartfinder
What workbench do we work from?
What is ...Outreach workbench
Do you process your records in house or use a
What is a third party copy service
When an agents name is listed in the agent field please refer to....
What is ..
Outreach : SPI Intake
I'm calling on a
What is ...A recorded line
Chart count for CRS
What is 15 or more
What should the agent field be set to
What is ...
All
Do we send the provider package
What is ...NO
When the office states they have already sent in the request , please refer to ....
What is .. Outreach: Provider Submission Research
What is the proper pronunciation of the company you work for
What is Sigh-Ox
What does CRS stand for?
What is a Chart retrieval specialist
What status's do we work
What is ...
Unscheduled
Past Due
Scheduled
Re Schedule
2-5 digit number for Ciox ROI Sites
What is a Site ID
When you call a number and it is disconnected
What is , NPI Basic Research Process
Im sorry we do not verify members over the phone....
What is .....
Provider
Website
is there someone else who can assist
What are the requirements to use a form site note
What is "special instructions from site" confidential information or site specific forms
needed to be completed prior to the CRS arriving at
the site.
Example: requesting a specific CRS, needing the
CRS's name and personal information, COVID
vaccination status, etc.
How many charts are we not allowed to work on an outreach?
What is ...300
The third party vendor/copy service is not listed
What is ...HIH Other
During pre call if the retrieval method is set to Digital Direct refer to
What is Outreach: Do Not Touch List
What do we create at the end of each call
What is a sense of urgency
If a site has a combination of paper and E-Charts and request an onsite what is the retrieval option
What is Print to scan
What two places can you identify the status of the to go charts?
What is ...
Members tab
Chart Status
The retrieval method is
What is ..Blank
When two providers are listed and one is no longer present refer to
What is Outreach: Reassign
What do you say when calling on behalf of UHC for 4 outreaches
What is UHC
Name all four colors in the tech scheduler and their purpose
What is...
red- cant be populated
green- open for scheduling
blue- ORG matches existing appointment
purple- if populated, creates double-booking