UWR
Do we have a turn around time for our UWR for VRLH
No we do not, FCFS
What payment plans to we offer
Annual payment plan
3-payment
5-payment
10-payment
Mortgagee pay
What day do we mail out checks for RP
Tuesdays and Fridays
Does Bamboo have an online portal for our named insureds
At this time Bamboo does not have an online portal for our named insureds
How do you change a Risk Address and do you process the change right away
Submit a Additional Review ticket for a TL (Team Lead) to Review and wait for TL approval to proceess
What is needed for a review over 1.3M
We need all the photos, NI EM, phone number and date of birth
PHOTOS:
4 Exterior Side, 1 photo of the roof, Kitchen cabinets and under the sink, kitchen counters, Bathroom cabinets and under the sink, flooring throughout the home, detached structures, fencing, fireplaces(s), pool/spa
What fees does Bamboo have?
$70 New Business and Renewal Business
$10 instalments
$25 NSF
$10 Late Fee/ Reinstatement fee
2.78% for card fee
How many days after a check is issued that we can resend out the check?
30 days after a check has been issued
What if the named insured does not have a New Home Inspection Report, can we accept anything else?
We can also accept the apprasial
Can you help me on the E&S program for the review
We are unable to review any of the E&S program, we can only make payments and update the MTG. Any other questions the AG will need to reach out to eands@bambooinsurance.com
How do we review the VRLH Reports for prior owner loss.
Bamboo needs a copy of the NHIR (New Home Inspection Report ) or an apprasial
What are 2 additional scheduled personal property coverages that can be added to a policy
Jewelry, Furs, Cameras, Musical Instruments, Silverware, Golfers Equipment, Fine Arts, Postage Stamps, Rare and Current Coins, Fire Arms
When entering in a check request ticket, what steps should you put for Mary
Please resend out the check the MA on file, verfiered MA, check has not been cashed
Can we update the 360V to have a pool on the property
Yes, we would need an EM stating that there is a pool on the property and then we would send to our underwriting team to review and make the changes to the 360V
Details for EM: size, photos, materials of pool
How do agent get discounts applied to the account?
The AG will need to email discounts@bambooinsurance.com and fill out the discount request form. All discounts will be pro-rated to the correct date.
When the Agents get the prompt for the UWR, what do the AG needs to send in
The list of photos and the NI EM, phone number and the DOB
What are 2 unacceptable risks with Bamboo
Section 15 in the HO3 Guidelines
Can Return Premiums be sent back to a credit card/debit card or to the roughting and account number
No all Return Premiums are sent out via check through regulars mail.
How to update the Roof Year
Need the photos and invoices
How do we add a second Named Insured to a policy?
Do the Named Insureds share the same last name
Yes - we can add with no documentation
No - We need a copy of the deed/title to complete the change.
Can we review and E&S UWR?
No, we cannot, we can only take a payment and update mortgagee
Is coverage C in a HO3 an opened or named peril
Named, section 12.1
What is the CC and ACH ticket for
Can we waive the 2.78% fee one time?
No this is a 3rd party fee, not a bamboo fee
How can we change a NI name on a policy
We need a copy of the DL, legal docs(marriage cert)