History of Ocean Properties
The one who started it all in 1950.
Who is Tom Walsh?
The number of winners there are each quarter
What is 3 winners
The name of the partnership LBKC is a part of in an effort to reduce our environmental footprint
The Green Business Partnership of Sarasota County
The Anti Harassment Policy
LBKC has a zero tolerance policy for harassment. If you see anything, experience anything, or notice anything - report to your supervisor or Human Resources immediately.
The work week for LBKC
Saturday-Friday
First Hotel that originated in Brewer, Maine.
What is the Plaza Hotel
The ways to nominate
1. Nomination forms completed and put in the drop box
2. Email nomination form to Human Resources
3. Stop by Human Resources to fill out form
The different ways to receive information about what is happening on property
Daily Stand Up Meeting - Island Breeze
Associate Newsletter
Appearance Standars
- Tattoos must be covered while working
- Name badge must always be worn
- Hair & Nails neatly trimmed
- Shoes in good repair
System that LBKC uses for pay stubs, W-2 forms, personal information changes, etc.
ADP
The number of hotels within Ocean Properties
What is over 150
The number of nomination boxes throughout property
7
The Steps of Service (5 total)
1. Greet with a positive attitude, respect, and sincerity.
2. Smile in your voice and maintain eye contact
3. Gracious Hospitality - go out of our way for the guest
4. Meet & exceed the expectations of our guests the first time and every time
5. Respect the privacy and security of guests
Departments eligible for Shoes for Crews program
Food and Beverage Associates
Housekeeping
The number of weeks payroll is processed
Bi-weekly
The Year that Longboat Key Club opened
When is 1982
The different voting panels
1. Hourly & Manager Panel
2. Executive Panel
The Organizational Chart of LBKC
Guest
Associate
Supervisor
Department Head
General Manager
The Call Out Policy
- 2 hours prior to shift start time
- Must speak with manager on the phone
- Call Front Desk if you cannot get in touch with your manager
- Find a suitable replacement
Form associates fill out if they forget to clock in/clock out, time clock is not working, etc.
Missed Punch Report
The Year that Ocean Properties bought the Resort at Longboat Key Club
When is 2012
The nine Core Values associated with Key Player
1. Attitude
2. Respect
3. Teamwork
4. Safety
5. Welcoming
6. First Impression
7. Empowerment
8. Anticipation
9. Initiative
The Philosophy of LBKC
1. To provide the first class services required to meet & exceed the expectations of guests
2. Maintain the growth pattern needed to meet financial requirements and provide a reasonable profit
3. Create an atmosphere for our associates to achieve personal and professional goals.
The number of missed consecutive shifts that requires a doctor's note to return
2
The amount of time a new hire has to enroll into the ADP system and enroll in paperless for direct deposit
2 weeks from start date