ISD
Systems
Hodge Podge
100
Mary Ann Capuano (also known as 'MAC')
Who is ISD's Assistant Director of Finance?
100
The name of the HR 'companion' system where we complete annual mandatory online training, as well as annual performance reviews?
What is MyPath?
100
The most accurate answer when naming the organization for whom you work.
What is the University of Rochester?
200
Handles average 15,000+ calls per month & 3,700+ emails per month.
What is the ISD Help Desk?
200
System used by ISD team members for instant messaging (IM).
What is Microsoft Teams?
200
Incident (Need), Service Request (Want), Enhancement (Ask) & Project (Ask-large effort)
What are IT Work Request Types?
300
This where ISD staff plans for time away from work, share on-call schedules
What is Staff System?
300
The system where all ISD team members enter and keep updated their office location, cell and desk phone numbers and emergency contact information.
What is the ISD Staff System?
300
The ISD Service Line that includes:
Business Intelligence Development & Outcomes Analytics
Data Development and Operations
Analytics Architecture
Data Governance
Enterprise Data Warehouse Program
Portfolio Management and Data Concierge
Research Data Warehouse
User Experience and Learning
What is Enterprise Data and Analytics (Kevin Moran)?
400
Senior Director for Project Portfolio Management & is ISD's Diversity & Inclusion Officer
Who is Michelle Venezia?
400
Most commonly used collaboration and video conference software used in ISD and URMC.
What is Zoom?
400
275-6721 (the private number used by ISD team members only when needing to reach the Help Desk urgently).
What is the Bat Line?
500
ISD Director that oversees Imaging Informatics, Cardiology Informatics, Radiation Oncology IT & Integrated Enterprise Applications.
Who is Stacie Barnard?
500
The name of the information technology service management (ITSM) & Information Technology Business Management (ITBM) product used in ISD.
What is Service Now?
500
Five of the seven hospitals who have an 'affiliate' status with the University of Rochester Medical Center (URMC).
What are Highland Hospital (Rochester), Thompson Health (Canandaigua), Nicolas Noyes (Dansville), St. James (Hornell), Jones Memorial (Wellsville), Soldier & Sailors (Penn Yan), Geneva General Hosptial?