New Hire Training

Lease Contract

100

What section on the Lease Contract has the disposition Fee

Section 4

200

The amount the customer will pay every month in base rent.

Base Scheduled Payment

300

The sales tax is location where on the contract

Section 7-J

400

The purchase option at the end of the lease is also known as

The Residual Value

500

Section 22 of the Contract

Early Termination Liability

AutoSuite/DM

100

What is the Canadian Control Fields

23-002

200

System Icon for Direct Lending

DRCT

300

How do you open an Account Status Change for Total Loss

Account Maintenance >Account Status Change>Account Status Group Loss Mitigation>Account Status field Total Loss

400

Lease Posting Logic

1.Past Due Payments

2.Current Due Payment

3.Property Taxes

4.Other Fees

5.Future Due Payments

500

Transaction Code 8976

MMS (customer refund manually processed)

AutoFinance/AF

100

Credit bureau reporting information

LAQQ

200

Customer Demographics

LAAI

300

LAEC

View the End of Term balance

400

Transaction History

LAHS

500

Using a Tax Location Code to find new sales tax information for customers who are moving

LATM

Processes

100

What is step 4 of the MyAccount Registration

Confirm Your Registration

200

True or False:  For an ORCC electronic refund, the customer will receive the refund in their bank account 5-7 calendar days after the request is submitted.

False

300

True or False: We no longer report sales tax on lease account balances.

True

400

When is Proof of Cleared Funds Required?

1. Customer has had a payment return as NSF in the last 30 days

2. The account has less than 6 months before its maturity date

3. For payments in the amount of $2500 or more

500

Identity claims can be done verbally.

False