Systems
Tell me Step - by - Step How to log in and log out?
Omni - ISF Ribbon - First call
First Call - ISF Ribbon - Omni
Tell me with out looking what is the opening to a New call!!!
See SWI
Where can we go to look For Tax Forms?
Tax Statement Retrieval
Where can i find what an ePay is?
Article 2463
Can anyone tell me where Mrs Rose is From and can you tell me how long she has been with chase?
She is From Texas and has been with the Company for 7 years
What is the correct way to ARC an account? and how often should we Arc an account?
ARC, Other, Maintenance, No activity,
On every call
When a customer Receives a 1099 Form and is not sure what account its for but would like to claim fraud, what would we tell them?
1099-C Talk off
Who is Jamie Dimon
Chairman & CEO
How would i handle Verbal attorney Representation? and where would i find the process?
Article 27689
Can You Tell me What Norma's Title is? and can you tell me how long she has been with the company
Team Lead
2 years
what system would we use to send out 1099-C?
Tsys- Tax Viewer
What Banks can not do a recurring Payment? Give me 3
Chime Bank
Green DOT
Sutton Bank
Web Stats
How would I Handle Verbal Attorney Representation Notification? and where would I find how to do that?
Article 27689
Can you Tell Me what Moe's Title is? and can you tell me what her Favorite Color is?
DCC
Purple
Where would you update a wrong number?
Customer Assist
What can we say to a customer if they would like to pay with a Debit card?
Our System isnt set up to process debit card payments for card accounts. I can use the routing and checking account number associated with the debit card to schedule payment?
How would I look for Bank Statements? and how would i re send them out for the customer?
EIV
Where can you find the process for a settlement?
Chase answers Article 27725
When did JP Morgan Chase take over Bank One?
In 2004
Tell Me what Systems you should always have up?
First call, Omni. Ribbon, First support, Swi, SWI DSA,
What is the ORG ID for FCMS - Family Credit Management Services?
407 -
When should you fill out the PO Form?
When you get an offer letter that is below the floor
Tell Me the Process For Fraud? and where would I find How to do It?
Chase Answers
Article 27805
Can anyone tell Me how long Chase has been around?
over 225