New Hire Training Jeopardy 2.0

Communities / Bulk

100

What does MDU stand for? 

Multi-Dwelling Unit

200

!!!DAILY DOUBLE!!! What are the 3 service areas that Summit Broadband serves? 

Central FL, Southwest FL, & West FL

300

How many properties currently have Managed Wi-Fi?

Eight (8)

400

True or False: If a customer's statement shows as $0.00, it is because they have bulk only services. 

True

500

True or False: Only HFC (Modem) communities will have asymmetrical internet speeds. 

True

Set Top Boxes

100

Which cable would you adjust on a STB if there is an audio issue?

HDMI Cable

200

Which STB has a large clock on the front?

Basic HD DVR

300

Which STB has a remote control with colored buttons labeled A, B, C, & D at the top? 

Synergy

400

How many display lights are on the front of the TiVo Gateway and what color are they?

3 Lights (Green, Yellow, Red)

500

What is it that makes Plume's Mesh Wi-Fi system better than any of the other Mesh Wi-Fi systems offered by Summit Broadband? 

AI Features, Optimization, Free Mobile App

Mesh Wi-Fi

100

True or False: Plume is a Mesh Wi-Fi system. 

True!

200

In which area of the home should the main Plume router be placed? 

Central Area

300

!!!DAILY DOUBLE!!! What is the total number of devices (router & extender) allowed for the Onbox & Plume Mesh Wi-Fi systems?

6 (1 Router + 5 Extenders)

400

Name 3 objects that should be avoided when placing the Mesh Wi-Fi extenders around a customer's home.

Concrete walls, Glass objects, Metal Objects

500

True or False: All SBB TV customer have Plume, but not all Plume owners have SBB TV. 

True!

Tools / Portals

100

Which tool is used to lookup the status on an ONT?

MOSAIC

200

Which tool is used to troubleshoot the SBB View IPTV system? 

Amino Engage 

300

Yes or No: Can a modem be reset using MOSAIC?

NO! (PromptLink needed)

400

Which tool is used to troubleshoot a Calix router?

Calix Support Cloud 

500

Yes or No: Does the Managed Wi-Fi Portal require the use of 2 Factor Authentication. 

Yes!

AMDOCS Billing System

100

True or False: AMDOCS Multi-Play is the name of a DVR system. 

False!

200

If you need to check a customer's e-mail address in AMDOCS, you would look under this tab. 

CUSTOMER tab

300

If you need to see what equipment is on a customer's account in AMDOCS, you would look under this tab. 

SERVICE POINTS tab 

400

True or False: When viewing the ledger in the FINANCIAL TAB in AMDOCS, the statement printed on July 31st is for the month of July.

False, it would be for August

500

What is the minimum and maximum number of months that a customer must use for a seasonal hold? 

3 Months MIN; 9 Months MAX