Inspections
This document is required before any inspection is requested
Adjusters Worksheet
This call reason may be used if there is a request for a draw disbursement
Draw Request
Restate the loan number
I may submit this stoplight request for a customer who wants to endorse and release a check outside of standard procedures
Exceptions - E&R Branch Endorsements
This type of inspection is the first and best option for all of those who qualify
Virtual Inspection
These are the two inspection companies we work with
Safeguard and MCS
This option requires permission from the customer and will provide step by step instructions as well as alerts
EPASS
Before visiting a local branch, you should always advise the customer to do this
Call to possibly schedule an appointment
Document Review
If a customer qualifies for icc.com, they will have this option to complete their RA. This is an excellent de-escalation technique
E-Sign
This is the expected timeframe for contact to be made to the inspection contact listed, its double the time to receive the results
4 business days
This is our transfer procedure for every call transfer, especially to our Resolutions Department. Within those required hold times of course
Warm Transfer
In order to have this check reissued, the customer will need to reach out to the insurance company
Insurance Claims Check
You can use this stoplight request when items have been applied incorrectly to a different claim
Document wrenching
The message occurs when the claim has special circumstances outside of the general claim processing procedures and means that the customer cannot use Icc.com
Special Handling
These two items must cover the incurred amount of the claim before an inspection is requested
TCA and RCV
When placing a caller on hold, these steps should always be followed
Request permission
Provide estimated hold time
Return within stated timeframe
This statement is used when the customer asks why we are listed as a payee on their check
We have a vested interest in your loan
If a customer doesn't agree with the results received, this stoplight can be submitted
Inaccurate results
This opportunity can take within 7-8 business days to complete and will work for non monitored claims less than or equal to $40k
Mobile Deposit
If this is listed anywhere on the inspection document without supporting documentation the inspection will be canceled
Per Bid
After non monitored procedures are provided, this statement should be provided to the customer for future references
Reach back out if additional funds are received; procedures can change
If a claim is unable to be classified in DTE or through the branch portal this statement will appear in DTE
Claim sent to queue for review/classification
Before submitting a stoplight for additional funds, we may need these supporting documents in order to complete the request
Invoices, Receipts, Bids
For Apple device users, you will want to give this advice regarding pop ups concerning their browser settings when using the mobile link
Turn Off Cross Site Tracking