Monday
Taking notes is an essential practice that helps in organizing thoughts, retaining information, and improving focus as well as making it easier to recall later. What do I use to take notes in training?
Microsoft One Note
What screen is used to determine tax information for the customer?
Tax Item
When advising the customer of a payment that will be paid to the insurance agency, how should the date be provided in writing?
Month and Year only
Customer Loan Screen or (CUST LOAN)
Receive notification from a borrower requesting to cease and desist all communication is called what?
Cease & Desist
What 2 documents must be downloaded from SharePoint daily to perform my duties, what are the name of those 2 documents? (you must get both of them correct to get points)
C&R Matrix and C&R Template Guide
What screen do I leverage in Sagent to determine if I have permission to contact the customer for a call back request?
CUST NAME
This folder is used when letters required to be mailed to the customer via regular mail?
Outgoing Customer Mail Folder
Customer wants to be removed from outbound dialer campaigns, complaints of multiple phone calls, remove from courtesy calls for payments is called what?
Do NOT call
What code in Sagent represents that insurance and or taxes are escrowed?
5
What are the important color coded items in Sagent called?
Loan Alerts
What screen is used to perform escrow analysis?
ANA REV
The _______screen houses key information that can be relied on when the customer has specific questions to insurance.
INS HAZ
How do we determine when the taxes are paid in Sagent?
Installment dates
What CIT is opened when needing to update customer name, SSN or non-obligor status?
CIT 268
What are the 3 types of ACH programs that are offered by Freedom Mortgage? You must name all 3 to earn the points
Monthy, Semi-Monthly and Bi-Weekly
The ______ that secures the home loan by placing a lien on the property until the loan is fully repaid, thereby protecting the lender's interest is called what?
Mortgage
Claims if issue at hand is not resolved the customer will seek legal counsel or obtain an attorney for the purpose of filing a lawsuit against Freedom is called what?
This folder is utilized when documents need to be uploaded to EDMS automatically
Sweep Folder
Requested by the customer to the lender for approval to rent out the property to third party that is not on the Note is called what?
Occupancy Waiver
When customer wants to know what the impacts are to the loan if a "lump sum" is applied to the principal balance of the loan?
Amortization Schedule
___________is a process that allows homeowners to lower their monthly mortgage payments by making a large payment towards the principal balance without needing to refinance
The _____is the borrower's personal promise to repay a home loan, detailing the amount, interest rate, payment schedule, and penalties, acting as the core debt obligation.
Note
What screen to do I use to access the late charge information on the loan? (must have both)
DIS HIS LC Detail Link
Any representation on behalf of customer by an Attorney to cease all communication with the customer is called what?
Represented by Attorney