Security
If a customer is wanting to close their account via DocuSign, what kind of security is needed?
High Risk or Account Maint.
To check on the shipping status for a customer's debit card. What system do you use? Bonus: What screen ?
FDR, CIU Screen
What system do you use to look up policies and procedures?
KB Articles
True or false: We can place the customer on hold for as a long as we need to.
False; 2 minute hold time
Who won the first season of American Idol?
Kelly Clarkson
What kind of security is needed to update a customer‘s phone number?
A. 5 mandatory or. 4 man’s and 1 additional
Password reset ?
Q2 central/Pilot
Which KB article lists the pay point payment limit ?
KB0016358
Once the customer states their concern, what is the next step ?
Disposition the call
What is the name of the fictional kingdom in "Black Panther"?
Wakanda
If a customer is requesting to order their first set of checks, what kind of security do you verify?
High Risk / account maint.
Where do you go to order to checks for customer?
Harland Clarke
Which KB article provided the codes to place a merchant strategy ?
KB0016333
What do you do when call come in ?
Greet the customer
hat soda's working name was "Mountain Dew Killer"?
Surge
What should you do if you suspect a fraudster is verifying security on a customer’s account?
Refer the fraudster to the branch and send an email to CCCBP fraud and complete suspicious call form
True or False: There is only 1 system that you use to place a travel notice on a card?
False, Pathway/ FDR
Which KB Article provides the loan payment verbiage?
KB0016361
If the customer is not stating their concern clearly, you should ?
Probe the customer
Tamagotchi" is a combination of two Japanese words that mean what?
Egg and Friend
Customer calls in with PIN verified, and wants to check their account balance, and update their address, what other security is needed ?
verify name, 1 Mandatory, 2 additional and OTP
What system does the customer used to pay a company ?
Bill Pay
What KB article provided steps to assist a customer with a charged off account?
KB0016243
True or false: Once you're finished assisting the customer, you simply hang up.
False, recap, leave notes, need to express survey verbiage, disconnect via interaction
What two actors voiced Simba in the original animated Lion King? MUST GET BOTH
Jonathan Taylor Thomas and Matthew Broderick