The CRM always rises to the top.
To differentiate between training and production environments, you will look for the banner colors to be this...
Training=Green Banner
Production=Blue Banner
1 of the 3 CRM icons in the top right of the screen. It resembles a bulleted list and shows us information communicated to our members.
RTI Communication Panes
This is where we go to view the member’s payment history.
EBilling
On this page we find the member’s general demographic information.
Person Account Page
We cannot share this with the member. We can provide hints to help them remember.
Username
On October 1st we can play this song on the alarm clock to get Green Day out of bed from their month-long slumber.
Wake Me Up When September Ends
When searching for a member you must never ask them for this.
Social Security Number
A secondary system used when we cannot locate communications in the RTI Communications Panel. We also use this to send out communication to our members, such as letters.
EMME
This is the default payment method for new Humana members.
Coupon Book
This must be attached to your case when completing a Demographic Change.
Demographic Update Template
This must be completed after initial registry on the MyHumana website. An added layer of account protection.
2 Factor Authentication
This film culminated over 10 years of storytelling and would be the last time we’d see Iron Man, Captain America, and Black Widow together.
Avengers End Game
This will be delivered if there is any new information or something you should offer a member on your call.
Guidance Alerts
Once a communication in RTI is selected, we click this symbol to view the entire document.
Eyeball Icon
We read this to members before completing their payments or changing payment methods.
Terms & Conditions
Certain plans are contracted to specific regions. Changing addresses may affect this.
Service Area
This is where, on the Plan Member page, we can determine whether a member has an active MyHumana account.
MyHumana Details
I tried so hard and got so far but, Linkin Park told us it didn’t even matter with this song.
In the end.
If you’re not able to find a member using the Member Search, you will try this tab instead.
Enrollment Search
We use this process to assist callers who no longer wish to receive mailings from us.
go/suppress
This is the department we send cases to when a payment isn’t reflecting in eBilling.
Premium Payment Recovery
We use this tool to confirm whether a member’s Name, Date of Birth, or Gender has been updated by CMS. CMS receives this information from SSA.
Wipro/Litton
We must do this when a member cannot remember their username or if their account is Hard Locked.
MyHumana Account Lockout Form
Most people will sing the verses to this song completely wrong, but the chorus is quite easy to repeat. Maybe that is why R.E.M. feels fine with it.
It's The End Of The World As We Know It
You’re wanting to verify a member has an HMO, so you check for this abbreviation.
MER
This Letterhead Code must be used every time we send out a document, for example, a consent form.
MEDCORR-MEDCORR
This is the screen in CI used to verify whether CMS has approved a member to have their Premium deducted from their SSA/Railroad Retirement Board Check.
PAIG Screen
When completing manual Address Changes, we must create this in CI in order to complete the change.
Work Task (PATR Screen)
This allows us to access a version of the member’s login to assist with navigation.
Web Emulation
The tale of Jack Sparrow took some odd turns using a circular map in the 3rd film of the swashbuckling franchise.
Pirates of the Caribbean at World's End