Ladder
Broadband/SLM
Customer Interaction
All things cable
PPE/safety
100

The proper climbing ratio for the extension ladder is.

what is 4:1 ration?

100

RX uses these Frequencies to carry Analog or Digital signal from Head end to STB and Modems 

What is 50MHz to 1GHz?

100

The customer should be this age before entering home.

What is 18 or older

100

Using this helps reduce the risk of electrical shock

What is a Foreign voltage detector ( FVD )

100

This needs replaced every 5 years

What is your hard hat?

200

Inspecting this helps prevent extension ladders from over extending. 

What are guide rails.?

200

TX use these frequencies to send information from subscriber's set top box and modem back to the Headend

What is 5 MHz to 42 MHz?

200

It is proven that when you do this, your mood will improve.

What is smile .

200

This is the required distance between power and cable at the tap.

What is 40"?

200

these are 3 points of Charters safety triangle 

what is Proper Technique, Knowledge, Attitude.?

300

After mild stretching, before retrieving the extension ladder from the van. I should do this first.

What is visually inspect the pole and surrounding area for any dangers? 

300

Impedance in cable is measured in in units called 

What is dbmv?

300

The ability to understand ones feelings is know as. 

What is Empathy

300

RX levels at 550mhz looses 4.7 db every 100 feet. With 13db at the tap. you have this at the ground block on a 148' drop.

What is 6.044 db

300

This locates underground cable.

what is cable locator?

400

while maintaining 3 point contact I should do this before reaching the top.

What is test for voltage with FVD?

400

In digital systems cliff effect for 64 QAM is 23db and 28 db for 256 QAM. This measurement is called.

What is Modulation Error Ration ( MER )?

400

crossed arms, no eye contact, back to customer are considered this type of cue.

what are non verbal cues?

400

It is this persons responsibility to be safe.

what is all Charter employee's responsibility to be safe.

Culture of interdependence 

400

As of 2009 Safety glasses safety rating is this,

What is ANSI 787.1

500

When setting the extension ladder against the pole. This needs to be facing the technician.   

What are strand hooks.?

500

Along with 16 and 64 QAM. 256 QAM uses this to shift the phase of a frequency 90* to transmit twice the data rate.

What is Quadrature Phase shift Keying ( QPSK )?

500

These are the 3 A's

What is Acknowledge,Answer,and Act?

500

Tx levels lose 1.0 db every 100'. you have 38 db before the six way split. You have this with a 105' home run to modem.

What is 48.5


(Add 9 db for 6 way split)

500

This function on your SLM meter can help determine cable faults and length.

What is Time domain reflector (TDR)