CSG
Where can you make adjustments under $70?
What is the ledger
Where can you find the customers closest service center?
What is the Plan box
How many times do you call a Pending Direct Debt acct if the customer doesn't answer on 1st attempt?
1 call attempt
Which tab do you use as your primary when researching an account in ePort?
What is First Search
Which team is the only team in the COE that has all Rep3 agents?
What is Fraud
If you wanted to provide the customer with the day their bill is due you would use what icon?
What is the billing calculator?
When searching an account what field is most used to bring you to the overview page?
What is account number
When do you block an account?
What is when you cancel a pending install or hard disco
Which tool (Lexis Nexis or ePort) can you use to view bankruptcy?
What is Lexis Nexis
The tool ECM is used for?
What is to submit and review tickets
Where is the dunning group located?
What is the A/R tab in Stack of Books
Where are you able to check to see if the customer is setup on Autopay?
What is the billing box
How many call attempts do we do for an account with active service?
What is 2 attempts
Do you have to have the whole SSN to look for a customer in LexisNexis?
What is No
What day is your last day of training?
What is November 22nd
How many buckets are in the Ledger ?
What is 3
When taking a payment in Einstein, what must you use every time to take the payment?
What is iGuard
What steps do you take if it is a bad contact number?
What is 1 attempt, cancel, block and bad lend
What is the Company ID for ePort?
What is 111615
Who is the Manger for the BOS department?
Who is Nicole Bryant
Where can you find the responsible party on an account?
What is the Stack Of Books
Where can you look up useful links within Einstein?
What is the search bar
How many call attempts do we do if the account is False Posi ID?
What is 1 call attempt
What must be changed every time you look up a customer in Lexis Nexis?
What is the reference code
Who is the Director of our COE?
Who is Monika Wilkins