new one

TOBR

100

what system do we use to handle all tobrs

OPUS

200

if your going to an agency your doing this type of tobr

enrollment

300

Who has to be the owner of a FirstNet account.

the first responder

400

what soc code needs to be on the account for you to do a tobr

TOBR

or 

ENROL

500

what is the RAH and OAH?

receiving account holder

original account holder

Protect advantage

100

what is the price of AT&T Protect Advantage for 1

tier one and two

tier three and four 

tier five and six

and AT&T Protect Advantage for 4 

Device tiers 1 & 2: $16

Device tiers 3 & 4: $19

Device tiers 5 & 6: $25

Protect Advantage Multi-Device $50

200

number of claims a line can make within a year

unlimited

300

what state has special exceptions to protect advantage

New York

400

what is the cost for a tier 3 Deductible  

$225

500

What are differences between accidental damage from handling and physical damage?

• Physical Damage – device is damaged in fire, flood, collision, catastrophic damage, or lightning strike.
• Accidental Damage from Handling – device is during the normal use of the product such as phone drops and sustains damage, cracked screens, and spilled liquid 

BRE

100

How many days does a customer have to return a device? 

14 days for AT&T IRU

30 days for FirstNet and CRU

200

We can view returns sent to the warehouse in this system?

AIR

300

When does the BRE period begin?

the day after the shipment date. (Or the day the device was activated if there are shipping delays.)

400

The following criteria must be met to unlock an AT&T device:?

• Device bought 60+ days ago
• Device paid in full
• Device not reported lost or stolen:
• Account is current:

500

This allows customers to change from a Next up anytime to a AT&T Installment plan

What is Contract-Only Exchange?

systems

100

when would you use EZ?

for anything

200

When would you use Opus?

to process any transaction (changing something on the account)

300

when would you use SheerID?

anything with confirming the documents they sent in

400

when would you use ICAM

for issues with FN online or their profile

500

When would you use Calm

when they have issues with MyAT&T

for fun

100

who wrote the federalist papers?

Alexander Hamilton, James Madison, and John Jay

200

what year was the battle of hastings fought?

1066 

300

What is the name of the first human made object to reach interstellar space?

voyager 1

400

What is the name of the deepest ocean trench in the world?

Mariana Trench

500

what was the first film to gross over 2 billion at the box office

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