All About Otterbein
Employees are called
What are Partners
We want our residents/elders to receive what kind of customer service.
What is good customer service?
I should only do what is on my job description. True or False
What is False?
Only managers, supervisors and directors are leaders. True or False
What is False? We are all leaders.
If I leave work early (less than 4 hours) I will receive what occurrence.
What is 1/2 an occurrence?
The year Otterbein came into existence.
What happened in 1912?
We should _________ customer needs and meet them.
What is Anticipate?
You can appreciate and acknowledge the contribution of others by.
Filling out an Otterbein Minute on Redeapp. Say thank you.
We are expected to communicate in this manner.
What is open, honest and respectful?
In the first 90 days if I exceed how many occurrences will I be terminated and possibly marked at not eligible for rehire.
What is 2?
To be The Best Place to live, to work, for care and for a fulfilling future.
What is Otterbein Vision?
Respectfully interact with customers at their what.
What is their pace and level?
It is important to do this as to ensure requests are addressed in a timely manner.
What is follow up?
It is okay to let tell a resident /elder with dementia that we will be back in 5 and then not follow through because we know they will forget.
What is no? We should always do what we say we will do.
You are expected to present a professional business-like image at all times, is part of what policy.
What is the Dress & Personal Appearance policy?
Name 3 of Otterbein's Values.
What is Excellence, Integrity, Respect, Innovation, Compassion and High-Quality?
Identify a way that you can engage in and activity and conversation that meaningful to our customers.
Discuss something that interest them, take them on a walk, set up a phone call with a family member, etc.....
Be ______ and adapt to changes.
What is flexible?
Speak ______ about Otterbein, each other and our customers.
What is positively?
Name an approved location to use my cell phone.
What is an office, pantry, breakroom, den or spa?
Otterbein's Mission Statement.
Inspired by faith we strive to enrich individual life journeys for all.
Take time to do what.
What is take time to listen and understand others.
Name something you can do to help and support others within and across departments, locations and services.
Take out the trash for another shift, if another department is challenged with staffing ask how I can help, etc.
You should speak up respectfully about what.
What is sharing ideas and opinions.
You are responsible for what you post online. Use good judgement and exercise personal responsibility when engaging in all communications including Social Media and online exchanges. Is this statement accurate?
What is yes?