New Platform/Script Jeopardy

Marketing Tools

100

The easiest ways to begin receiving paid meeting request is ________________?

What is sharing your status as an advisor?

200

This is found by searching the internet.

What is your public profile link?

300

You can now ________ _________ __________ ________ on the call to provide a broader distribution of your profile during the normal course of business.

What is embed request meeting button?

400

Instructing the member to click to share on FB and/or Twitter without asking if they use it, is called ___________.

What is assuming the sale?

500

There are ___________ tools found on the Marketing Tools page.

What is 7?

Annuals

100

What is the longest job you'll ever have?

What is an Advisor?

200

You save  ____________ when you upgrade today.

What is more than 20%?

300

You plant the seed to upgrade in the ____________ section.

What is monthly advisor meeting?

400

We have _________ upgrades in June.

What is 20?

500

It's important to build __________ during the call to increase your chances of securing the upgrade.

What is rapport?

Platform

100

You can see the number of visitors under the _______ tab.

What is Traffic?

200

Boardroom is now called ____________.

What is My Advisory work?

300

AdvisoryCloud emails __________ with a reminder of your availability as an advisor. 

What are leads?

400

If you have recently ______ ______ _______, it is included in the monthly email sent to leads. 

What is Publish an Article?

500

The top 5 tabs on the new platform are _________________.

What is Dashboard, Marketing Tools, Thought Leadership, Opportunites, and My Advisory Work?

N/A

100

When you see a customer that looks lost or confused, it is your job to _________________________.

What is help the customer by offering your assistance and answer any customer questions?

200

Noticing that your customer comes in on Tuesdays, Thursdays, and Fridays, and likes their tea with 1 cream and no sugar, is an example of ___________________.

What is attention to detail?

300

Refilling a customer's water glass when you see it's getting low BEFORE the customer asks you for a refill is an example of ____________________.

What is anticipating customer needs?

400

You can tell that your customer is in a hurry by the way that they are tapping their foot and constantly looking at the clock. Seeing this, you decide to move more quickly when assisting this person. This is known as having a sense of _________.

What is urgency?

500

Attentiveness, recognition, personalization, consideration, appreciation, and delight are all ways of creating ___________________ for our customers.

What is a memorable experience?

N/A

100

Whenever possible you should give your customers your undivided _____________.

What is attention?

200

When dealing with upset customers, it is important to put yourself in their ____________ to help you sympathize and be more patient with them.

What is shoes?

300

When resolving a customer complaint, make sure that your solution to the customer's problem is ________________ to them.

What is acceptable?

400

Saying to a customer, "Good question, let me find out for you" is an example of handling a ___________ ____________ .

What is a customer question (when you do not know the answer)?

500

Telling a customer what we can do for them instead of telling them what we can not, is an example of ______________________.

What is overcoming obstacles/resolving customer complaints?