Amazon General
The Amazon founder
Jeff Bezos
We carefully evaluate each customer question and answer it...
Answer The Question Asked; Never Guess
Prime Day is
An annual Amazon deal event
Our standard 30-day return policy does not apply to some or all items in these categories:
Grocery, health and beauty, hazmat items, automotive or bundled ASINs, Amazon Elements.(Keywords: restrictions, no return, grocery, flowers, floral, food, plants, diapers, baby, non-returnable, not returnable, non returnable, nonreturnable, cant return, warranty, manufacturer, clothing & accessories, shoes, clothing, certified refurbished, renewed.
Policy: Returns / Specific Product Exceptions
Where do you see a customer’s concession history?
Account Level >> Transactions >> Concessions History
Amazon was opened on
July 5, 1994
In the entire company, we are in the best position to learn about emerging problems...
Escalate Systemic Problems
Was the biggest two-day period ever for Amazon
Prime Day 2021
If a seller refuses to refund a customer what options do we have?
Submit an A-Z claim
Policy: A-to-z Guarantee #1
How do you find the CCID?
Ask customer for the last 4 digits of the card >> Account Level >> Payment Methods >> Find the Card >> click (+)
Amazon opens its first physical bookstore on
November 2, 2015
Complex problem solving requires careful execution, good judgement, and partnership with our customers...
Solve The Problem
Prime Day came to life for customers on
July 15, 2015
Is there a Prime Student Membership for our Marketplace? If so what is the cost?
One Year / Cost is $69
Monthly / Cost is $7.49
Reference: Prime Student
How do you cancel an order?
Order level >> Actions >> Cancel Order
The Kindle goes on sale
November 19, 2007
Know your customer. Listen to their problem and think through how it may impact them...
Reduce Customer Effort
During 2021, Prime Day event featured deals in (mention at least 5 countries)
U.S., the UK, the United Arab Emirates, Turkey, Spain, Singapore, Saudi Arabia, Portugal, the Netherlands, Mexico, Luxembourg, Japan, Italy, Germany, France, China, Brazil, Belgium, Austria, and Australia.
What can a customer do if they are not happy with their A to Z Claim decision?
"Appeal decision"
Policy: A-to-z Guarantee #3
How do you cancel Prime?
Account Level >> Subscriptions >> Prime Paid Monthly/Yearly >> Actions >> Send Self-Service cancelation to the customer
Amazon enters China on...
August 19, 2004
We trust our customers. Be friendly and polite. Be your best professional self...
Treat Every Customer As a Friend
During 2022 Prime Day will occur on...
We never speculate on when Prime Day will occur
Missed a Lightning Deal or Promotion, what would you do? What blurb reference would you use?
Policy: Promos / Lightning Deals Contacts #2
Blurblet: lightning_expired
How would you create a return label for a customer that received a damaged item?
Find the order >> Order level >> Select the item >> Order Actions