Compliance
What two governing bodies do we report to?
Ofcom and FCA
Who can take a Flex Pay plan?
Account holder only
What does EUF mean
Early Upgrade Fee
When can a customer take out our Insurance plans?
Within the first 90 days
What is the fastest speed we use on BT?
900 mbps
Who can upgrade?
Account holder or Third Party (with Password)
Name 3 benefits of Flex Pay
0% APR
Spread the cost over longer
CPI exempt (device portion)
Customisable
Can pay off when you want (Upgrade at any point)
Payment for device automatically drops off
What are the two main Sales Entity Codes we use?
CAM1 and RETD
What must you verbalise when selling Insurance?
The monthly cost and the Excess cost
What is Smart Wi-Fi?
Guaranteed strong reliable Wi-Fi in every room of the house
What form of security/validation do we need to perform for a Flex Pay plan?
OTP
What does a customer get if they also have New EE Broadband?
Unlimited data, £20 off the airtime and 30 day rolling plans
What is 5G SA and what plans is it on?
5G Stand Alone - their phone will solely use the 5G network making it up to x10 faster, included on AR and FW.
How long can a customer have Insurance for a device for?
Up to 5 years
Name the 5 TV packages we offer on New EE
Entertainment
Big Entertainment
Sports
Big Sports
VIP
What systems do we use to send the customer information?
Lightico and Galahad
What two questions do you have to ask the customer?
Annual income before Tax
Changes to circumstances
An All Rounder Plan with 14 months left will have to pay how much to upgrade?
£100
What does ACS mean?
Apple Care Services
How many 'Modes' are available with Wi-Fi Enhancer?
Work mode and Game mode
What company deals with Trade In's/Phone returns?
Likewize
What type of cancellation do we only offer on Flex?
Right to Withdraw
We continue to charge an OOC Subsidy plan until a new contract is agreed. But what does the customer get during this time?
Extended manufacturor's warrenty
How many claims can a customer make?
Unlimited damage and two loss/theft per 12 month period
What are the conditions for moving a customer from BT to EE?
Same Account Holder
Same Address
Same DOB
We must do a 'Temporary Connection'