Policy Coverage
What coverage protects from flying object and does not go against you?
Comprehensive coverage
Where on ECRM do you find the unreviewed claims
Home Page
How do we answer the office phone?
Thank you for calling state Farm Felicia Olowu's office this is Felicia. How are you doing today?
Name at least 2 selection tabs under Personal Lines
auto, fire, life, bank
What is the Capital of Russian
Moscow
What coverage is your lawsuit Protection
Liability Coverage
On ECRM give me at least 2 things you can find on related quick links?
opportunity, cases, account history, agents, claims
How do you pass a phone message to another Team Member?
Use message Template
What is the Peril Based Risk Information Tool(PBRI) used for?
Check eligibility on properties
What is the tallest mammal on earth
Giraffes
What coverage pays for you to take time out of work to attend court hearings, medical appts
PIP
Where do you go to enter a new customer in ECRM?- And what are the steps?
Accounts- New- enter information
What is our process for transferring a phone call?
Check jabber to see if the TM is available, then do a warm transfer giving them information on cusotmer. Then transfer
Where would you find auto discount information on ABS?
Auto answers
How many health apps did the office have to do to qualify for Fredericksburg
55
What is the highest BI limits we can offer a customer?
1,000,000/1,000,000
Where do you go to pull a new lead from ECRM?
Home- New hot prospects
If a customer calls in and ask to add a vehicle what is the process?
Pull up added vehicle template and complete every details then send to service
How do you get to WorkDay?
Abs/Training/Agreement Certification/Tools
What is state Farm's Birthday
June 1922
S coverage is what benefit? What are the limits?
Death, Disememberment and loss of sights.
$5000 and $10000
How do you email and ID card?
product- policy, next to it a drop down that say email ID card. select
If a customer call in and needs a quote and they are not in our system what is the process?
Ask them if they are currently with state farm? if not, get the new quote template and complete entirely then email to sales who will follow up.
Name 2 fire products
What is one state farm product that is often never talked about?
State Farm Credit Cards