Cancellation
How far out does your schedule need to be set at one time?
2 weeks out required, 4 weeks recommended.
When are biweekly meetings required to be set up by?
2nd week of classes
When do monthly meetings take place?
4th Sunday of the Month at 4 pm (they are Mandatory)
Can you do the problem for the student?
NO
What to do if student doesn't show up on zoom?
Email link to student after 5 mins.
What to do when running late?
Call LASSO front desk and let them know when you'll be there (eta 5 min.)
How much in advance must you inform Leads if you are going to miss a biweekly meeting?
24 hours
How many monthly trainings will there be in spring?
3
If they already solved a problem, but still have difficulty with the topic what can you do?
Create a similar problem to practice.
How many observations do you have each semester?
2
48 Hours in advance cancellation policy
Reschedule with student.
How many days do you have to reach out and schedule a makeup biweekly meeting?
Within 5 days of cancellation
How many unexcused absences will result in disciplinary action?
2
Can you review old quizzes and exams?
Yes if they have a grade already
How to do observations on zoom?
Record and send to lead
If a student cancels less than 24 hours before an appointment.
You still get paid for the appointment, mark it as a same day cancellation on timesheet.
If you have questions or need general help where can you go?
Leads Office Hours
When is the appropriate time frame to notify Ciara if you will miss a monthly meeting?
2 weeks in advance, unless emergency situation happens.
What must students do to follow the homework policy?
Make the first attempt at any problem
Observation follow-up meetings have to be when?
Within 1 week of observation
What is Emergency Cancellation Policy?
Cancelling <24 hours notice, call front desk at ___________ and email _________. (Sick, Family Emergency, Transportation Issues)
What are tutors unable to help students with?
Quizzes or Exams
What is our disciplinary policy?
1st verbal warning, 2nd is Letter of performance reprimand and meeting, 3rd instance is termination