Services
What services does New Vista offer?
Therapy, psychiatry, pcp, case mgmt, CSA, peer, emergency services, telehealth, MAR, Schwartz, etc.
Where can you find a clients phone # in Avatar?
Under NxOfficeHomeView, then NX client details, located under client demographics.
How often do you have to complete a flu vaccination or complete declination form?
Annually
What is ACT's unit #?
219
Where can you find New Vista's policies and procedures at?
MCN policy on computer
How many counties does NV serve and what are the 4 main hubs locations?
17 counties/ main 4- fayette, madison, boyle, scott
What form would you use to update a clients phone #?
- Update client data form
If a client over 18 wants us to be able to speak with their friend, what form do we have to have on file to do so?
ROI- Release of Information
What does ACT stand for?
Assertive Community Treatment
Who do you contact in case of an emergency?
Follow chain of command. Direct supervisor- Katrina, Drop in related- Matt Frye, other- Tiffany Arrows. 911 if immediate concern.
What does TRP stand for?
Therapeutic Rehabilitation Program
What does FTKA stand for?
Failed to keep appt
Do we have client forms available in another language? If so, what language?
Yes, Spanish.
What other New Vista office has a Drop-In Center? Which county?
Madison Co.
What do you do if a client needs an interpreter?
If in office- contact Language Line to translate over the phone. If requesting appt in advance- contact Clarity to have interpreter come into the office.
Do we accept clients even if they don't have insurance? Do we expect them to pay upfront?
Yes. We assist them in applying for medicaid. We complete the financial investigation form to see if we can get them on a sliding fee scale if medicaid is denied. No, clients can be billed, upfront payment is not required.
What form can we find a clients insurance information?
CEFE- Cross Episode Financial Eligibility
Where is the location of the water and electric shut off valve in this building?
1st floor- mechanical room-room 133
What 4 things will result in an immediate ban at the drop-in center?
any sexual misconduct, any physical violence, any use of physical or verbal language that is threatening or intimidating to others, and theft of property.
If a client wants to file a complaint, how do they do so?
Review form posted in lobby, contact info is listed on how to file a complaint.
True or false: New Vista has classes for individuals who received a DUI under the age of 21?
True. Zero Tolerance is an educational program for individuals under the age of 21 who have been cited for driving under the influence of alcohol or other substances. Participants are referred by the court system and are screened to determine if they are appropriate for the program. Classes last four hours each day for three consecutive days. Participants must complete all 12 hours to receive credit for the program.
How do you route a staff note to a provider?
Hit submit after writing staff note, then hit accept and route, add staff member to notify.
How long does HIM have to send records to a client if requested?
By law, HIM has 30 days to process a client's records request.
What criteria does a person have to have to be an ACT client?
Have an SMI diagnosis, Locus level 4, multiple hospitalizations, persistent and severe symptoms, inability to meet basic survival needs, inability to do outpatient successfully, etc.
Do you have a 24/7 helpline and if so, what is their phone#?
Yes. 1-800-928-8000.