This billing cycle would require a customer to make a payment by the 21st of the month to avoid a late fee.
What is cycle 1?
100
This is the normal fee for a single service new install
What is $40.00?
100
This is what it is called when we remove the power from a piece of equipment for 15-30 seconds.
What is a powercycle?
100
These are the 3 core services.
What are cable, internet, and phone?
100
We should add these every time we enter an account so the next agent that enters it with know what we did.
What are customer comments?
200
Customers on auto pay with this billing cycle would have their payment taken out of their bank account on the 9th of the month.
What is billing cycle 7?
200
This is the normal fee for adding an additional service to an existing service.
What is $0.00
200
These are required if a customer is subscribed to premium channels.
What is a DCT, HD DCT, or DVR?
200
These provide customers the best long term discounts if they have more than one core service.
What are bundle packages?
200
This is the screen we should go to when adding an additional name to an account.
What is Customer Demographics?
300
Applying this to a customer's account will give him or her more time to make a payment before the system automatically disrupts the service.
What is a payment extension?
300
These things are required to be paid by the customer before a non-pay reconnect order can be scheduled.
What are the remaining balance, first month service, reconnect fee, and applicable deposits?
300
This is the platform customers can log into on their computers and mobile devices to watch a great deal of programming included in their cable package they have with New Wave.
What is TV2GO?
300
These provide customers discounts on their service for limited periods of time.
What are campaigns?
300
This is the screen you should navigate to if you want to view a PDF image of the customer's billing statement.
What is the Customer Snapshot screen?
400
This is where you can find details of returned payments.
What is AR comments?
400
This type of order gets completed by the order taker and there is no need for a technician to go to the customer's house.
What is office only?
400
These are 2 common phone features that are disabled for our customers by default, but can be activated at no charge by their request.
What are collect calling and international calling?
400
You ask customer's this question when you attempt to sell them internet service.
What are you doing for internet service?
400
Navigate to this screen if you want to see who was previously in an ICOMS account.
What is Display @CM Tracking Log
500
We cannot refund partial payments back to these MOPs.
What are credit and debit cards?
500
A drop bury is entered as this type of work order.
What is a Special Request Order (SRO)?
500
This system allows customers to pause a show in one room and pick back up where they left off in another.
What is the Boss or Whole Home DVR?
500
You always want to avoid using these types of words when speaking with a customer.
What are trap words and company jargon?
500
This is what should be filled out when a former customer has a credit balance on his or her account and requests that to be returned.