Safety First
Location for emergency protocol references.
What is the EPP binder?
Name two dress code violations.
What is scrubs, crocs, sweatshirt over polo shirt?
Instead of facility
What is community?
True or False- You can be paid for completing Relias at home.
What is True? You need to fill out a missed punch form consistent with the time that Relias has identified for the course.
What is the new process for accessing your Brightview apps?
What is single sign on?
Someone is walking with Sarah through the community and you pass by or are in proximity. What do you do?
What is say hello or welcome, introduce yourself, and elaborate as you may feel comfortable.
Protocol when you hear the fire alarm.
What is close all resident doors and encourage them to shelter in place where they are until otherwise communicated?
Timeline required for time off requests and unexpected absences?
What is at least two weeks notice? And what is two hours notice?
Instead of patient
What is resident?
True or False- You cannot accept a tip or gift of more than $20 value.
What is False? You cannot accept any tips or gifts unless it is part of the organized holiday fund from residents.
Program name for referring a friend to work at Brightview.
What is Team Builder?
What is the first thing you do when you enter a resident's apartment?
What is greet the resident, introduce yourself and say what you are there to do.
If you are providing care or having contact with an isolated resident, what PPE do you need to wear?
What is a gown, gloves, mask, and faceshield or googles?
How many complimentary meals do you get per shift?
What is one?
Instead of room
What is apartment or home?
True or False- The community grounds are smoke free.
What is true? All smoking is supposed to occur inside your car or while driving off the property.
What are ways to earn Brightview bucks?
What is picking up a shift, being recognized or going above and beyond (STAR behavior)?
You have positive or negative feedback from residents about a certain department offering (food, activity, etc), what do you do?
What is pass along the information to that department director?
The community command center.
What is the concierge desk?
Grace period for arriving to work late before disciplinary measures result.
What is no grace period?
Instead of locked unit
What is secure neighborhood?
True or False- You can wear ear buds as long as you aren't around residents.
What is false? Ear buds are not permitted and visually send a message that you are anticipating a call or listening to something other than that which is present company.
How would you go about growing into another position within Brightview?
What is the IDP program?
It's a resident's laundry day and a family member finds you and you are not personally responsible for the laundry but they point out that it wasn't done.
What is apologize for the situation and personally commit to the family to look into the situation as well as ensure that it will be done asap?
What is RACE?
What is Rescue, Alert, Confine and Evacuate?
On weekends, who do you call out to if you are going to arrive late and/ or not able to make your shift?
What is the Manager on Duty?
What is a personal visit?
True or False- We cannot verify that a fellow resident is in the hospital if another resident asks.
What is False? You are permitted to say that they are in the hospital just nothing beyond that with respect to their specific medical issues.
Amount of money for referring a new resident to live at any Brightview.
What is $4,000?
True or False. We should turn off any lights in common spaces overnight (library area, fitness room, etc).
What is false? We need to consider the resident's safety at all times should they wake up and want to access other spaces.