Safety First
Location for emergency protocol references.
What is the EPP binder?
Name two dress code violations.
What is scrubs, crocs, sweatshirt over polo shirt?
The act of supporting and assisting others with a focus on hospitality, building meaningful relationships, and fostering possibilities, independence, and choice.
What is service?
True or False- You can be paid for completing Relias at home.
What is True? You need to fill out a missed punch form consistent with the time that Relias has identified for the course.
What is the new process for accessing your Brightview apps?
What is single sign on?
Someone is walking with Sarah through the community and you pass by or are in proximity. What do you do?
What is say hello or welcome, introduce yourself, and elaborate as you may feel comfortable.
Protocol when you hear the fire alarm.
What is close all resident doors and encourage them to shelter in place where they are until otherwise communicated?
Timeline required for time off requests and unexpected absences?
What is at least two weeks notice? And what is two hours notice?
The collaborative effort in which we support each other to reach shared goals and live into our mission.
What is teamwork?
True or False- You cannot accept a tip or gift of more than $20 value.
What is False? You cannot accept any tips or gifts unless it is part of the organized holiday fund from residents.
Program name for referring a friend to work at Brightview.
What is Team Builder?
What is the first thing you do when you want to enter a resident's apartment?
What is knock, greet the resident, introduce yourself and say what you are there to do.
The community command center.
What is concierge desk?
True or False. You should answer Accushield as if you are not sick even if you are because it won't progress let you sign in otherwise.
What is False? The questions are important to answer honestly.
The achievement of meaningful goals by living our mission and core values, taking time to recognize our accomplishments, and always embracing change as a catalyst for continuous improvement and transformation.
What is success?
True or False- The community grounds are smoke free.
What is true? All smoking is supposed to occur inside your car or while driving off the property.
What are ways to earn Brightview bucks?
What is picking up a shift, dressing up for a theme day, being recognized or going above and beyond (STAR behavior)?
True or False. Any associate can lead an activity on the monthly vibrant living calendar.
What is True? We love to include your interests and hobbies into our offerings- let us know!
What is PASS?
What is Pull, Aim, Squeeze, Sweep?
Grace period for arriving to work late before disciplinary measures result.
What is no grace period?
The lasting impression we create by the collective impact of our actions, behaviors, and values on others.
What is reputation?
True or False- You can wear ear buds as long as you aren't around residents.
What is false? Ear buds are not permitted and visually send a message that you are anticipating a call or listening to something other than that which is present company.
How would you go about growing into another position within Brightview?
What is the BADGE program?
It's a resident's laundry day and a family member finds you and you are not personally responsible for the laundry but they point out that it wasn't done.
What is apologize for the situation and personally commit to the family to look into the situation as well as ensure that it will be done asap?
What is RACE?
What is Rescue, Alert, Confine and Evacuate?
On weekends, who do you call out to if you are going to arrive late and/ or not able to make your shift?
What is the Manager on Duty and nurse in the community?
The purposeful steps we take- rooted in responsiveness, clear communication, and respect- to address needs, create positive outcomes, and foster a sense of community, connection and home.
What is action?
True or False- We cannot verify that a fellow resident passed away.
What is False? You are permitted to tell a resident inquiring that they passed away.
Amount of money for referring a new resident to live at any Brightview.
What is $4,000?
True or False. We should turn off any lights in common spaces overnight (library area, fitness room, etc).
What is false? We need to consider the resident's safety at all times should they wake up and want to access other spaces.