Newbies

The Final Count Down

100

You can only have 60 seconds of the is in-between segments of speaking to the customer on the call.

Dead Air 

200

After call you get this amount of time that is accepted before taking the next call 

10 Seconds 

300

This is the goal for SQM 

85%

400

This is the percentage to for Production Adherence you can have to be meeting 

95%

500

This was the amount of leaders that came in to meet you all 

8

Product Knowledge

100

Documentation provided by the servicer which: 

• provides basic loan terms and rating of customer's most recent active 12-month mortgage payment history (excludes current month); and

Verification of Mortgage 

200

The system for submitting a RPP

CMOD 

300

This is the process of locating a person's whereabouts 

Skip Tracing 

400

This kind of loan is a type of financing provided by a bank or financial institution to a business rather than an individual 

Commercial Loan 

500

When an account has become delinquent after receiving a recent modification payment deferral in the past 12 calendar months 

Recidivism 

This and That

100

In this move the phrase "Im gonna make him an offer he cant refuse" is from 

The Godfather 

200

This is Lesley last name Flannery or Flournoy 

Flournoy 

300

This is Tim's last name " Lightweight or Lightfoot" 

Lightfoot 

400

FHA stands for Federal Housing Administration or Financing Home Administration 

Federal Housing Administration 

500

Goal for Scheduled Adherence 95% or 90%  

90% 

Rushmore

100

What is Rene's Last name 

Chavez 

200

This loan is a short-term loan used during a transitional period until the customer secures permanent financing 

Bridge Loans 

300

The is a loan in which the lender agrees to lend the maximum amount of money for an agreed period using the customers home equity as collateral 

HELOC

400

This loan have an interest rate that adjusts periodically based on a index that reflects the cost of borrowing on the credit markets to the lender 

ARM 

500

This when a mortgage can be requested when a large lump-sum payment is made toward principal, allowing future payments to be reduced.

Recast 

Pop Culture

100

This reality show features contestants trying to win a rose from the lead 

The Bachelor 

200

This arcade game features a yellow character eating dots and avoiding ghosts 

Pac - Man 

300

"Daily Double" 

This game features characters battling in locations like Hyrule Castle and Mushroom Kingdom 

Super Mario Bros 

400

This Disney movie features the song "Let it go" 

Frozen 

500

This singer is known for the alter ego Sasha Fierce 

Beyoncé