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ICOMS BASICS
BILLING LEDGER
FINANCIAL
ORDER ENTRY
PRODUCT KNOWLEDGE
100
This is the screen where the customer's name, telephone numbers and social security number is recorded.
What is the Customer Maintenance screen (Task 33)?
100
Once an amount shows up in this aging bucket, the account is past due.
What is the 31-60 day bucket?
100

This is where you will check the comment for any credit or late fee waived.

What is AR COMMENTS?

100
These pieces of equipment are required for all internet customers. Customers can rent them from NewWave or purchase their own.
What are modems?
100
This tier of channels includes CBS, ABC, NBC, and FOX.
What is basic?
200

It is very important that when you record this in ICOMS, you do so in all caps.

Everything

200
This is not a customer's due date, but this does determine it.
What is the billing cycle?
200
This is the method of payment code we use for check over the phone payments.
What is 300?
200
These allow you to pause, rewind and record live TV.
What are DVRs?
200
This tier of channels includes ESPN, Disney, USA, and AMC
What is expanded?
300
This is the screen where you record the customer's date of birth.
What is the Customer Demographics screen (Task 16)?
300
This aging bucket includes the current month's charges.
What is the 1-30 day bucket?
300
An expiration date is required for these methods of payment.
What are credit and debit card payments?
300

These fees must be added to all orders that include video service.

What is the broadcast surcharge and sport surcharge, FCC fee?

300
This is tier of channels includes Investigation Discovery, Lifetime Movie Network, Boomerang, and the NFL Network.
What is Family Plus?
400
This is where you notate the reason for being in the customer's account.
What is the Customer Comments screen (Task 15)?
400
Clicking this button in the billing ledger will show you the most detailed billing and payment history and is best used when reviewing a customer's account.
What is Display With Totals?
400
This is another name for a check's routing number and is a required field when processing a check over phone payment in ICOMS.
What is provider number?
400

This is the screen where you add install fees.

What is the One Time Charges screen (Task 41)?

400
Homeland, Penny Dreadful, and Ray Donovan are popular original series on this premium channel.
What is Showtime?
500
In addition to phone numbers, this is another method of communication in which we ask of all new customers.
What is an email address?
500
This aging bucket includes any charges that went on the account after the most recent billing statement processed.
What is the Current aging bucket?
500
How many late fee can a customer have waived in a month?

What is 1?

500

This add on prevents customers from having to pay additional charges in the event of wiring problems inside their house.

What is wire maintenance?

500

This type of modem is required for 50 mb or above HSD.

What is a Docsis 3.0 modem?