Show:
Billing
Policies/Procedures
Order Entry
ICOMS
Financial
100
This is the amount that a customer is charged for a late fee:
What is $7.99
100
5 attendance points will result in this kind of disciplinary action"
What is a written warning?
100
This is the screen where you notate the customers account.
What is the Customer Comments screen (Task 15)?
100
This is the task that takes you to the install screen.
What is task 62?
100
This is where you go to see if the customer is set up on auto pay.
What is Customer MOP (Task 18)?
200
This is where you go to give a customer an extension:
What is the "Display Collection Events" Screen (Task 14)
200
This is the amount that employees are paid for working overtime.
What is time and a half pay?
200
These additional charges must be added to all orders for cable service.
What are the FCC and Broadcast Surcharge?
200
This is the task that takes you to the work order screen.
What is task 05?
200
This is the maximum account balance that the customer must have on their account before we can set them up on autopay.
What is $0?
300
This is where you can view the customers bill
What is the PDF screen/customer snapshot screen?
300
This is the amount of commission you receive for each RGU sold.
What is $3.00?
300
This is the code that is used when a customer refuses a credit check.
What is CCDEC?
300
This is the screen you can go to to see who was in the account before you.
What is the "Display @CM Tracking Log"?
300
This is how you can tell if a customer is set up on auto pay.
What is a pink MOP?
400
This is where you can change the bill day
What is "Display Customer Statement Configuration" (Task 52)
400
This is the amount of commission you receive for each RGU sold.
What is $3.00?
400
This is the reason code that you use for a seasonal downgrade on the 35 screen.
What is BK?
400
This is where you go if you need to change an open work order.
What is "Change Existing"?
400
This is the format you use when adding an expiration date for a credit/debit card.
What is 6 digit format (MMDDYY) and the day is the last day of the month?
500
This is the day of the month auto payments pull out for customers on billing cycle 4
What is the 6th
500
Employees receive this when they accumulate 7 attendance points.
What is a final warning?
500
This is the largest bundle package we offer.
What is the Ultimate Family 100?
500
This is the amount that seasonal basic costs"
What is $9.99?
500
This is where you go to add a customers bill to address.
What is the Customer Statement Configuration(Task 52)?