CPP
T/F
If the customer signs up for the plan today, we can rebuild their toilet at no cost.
False. They must wait 30 days before the benefits are active.
Who has the authority to remove material or equipment from the warehouse?
Raymond, Scott and Myself.
What is always required on a side inlet heater?
What is the warranty on a Grind Smart 3/4hp disposal?
10 years
What is an ideal temperature split for an HVAC system?
14-24 degrees farenheit
Is there a discount for an existing Platinum CPP member that signs up for the AC CPP?
Yes. They receive $100 off.
If you're doing a custom quote for $12,424 who do you call for approval first?
Your team leader
What is the minimum slope required on a 3" sanitary drain pipe in Florida
1/8" fall per foot
What is the size of the flush valve on a Gerber Avalanche?
3"
What is the boiling point of water in Farenheit?
212 degrees
How many major toilet rebuilds does the customer receive under the Gold Plan?
Zero. They receive two minor under the Gold. Two additional major under the Platinum.
What is always recommended when clearing a blockage on a kitchen or laundry line?
On which side of the toilet is the flush lever in a handicapped bathroom?
The open side
Which product boasts a high arching neck with pulldown sprayer?
Moen Arbor
Which type of gas is used to test a system for leaks?
Nitrogen
Which plan(s) include the backflow certification annually?
Platinum only.
What is the secret code for "there is a customer within earshot of me"?
601
What is the minimum size of an air gap?
Twice the diameter of the piping
Which product must be placed in a watertight box when installed outdoors?
Qwell/ LeakSecure
What component controls the flow of high-pressure liquid refrigerant into the evaporator?
TXV Valve
The customer purchased the Gold plan today after we installed a water heater for $2000. What is the discount they will receive?
$60
Maximum of discount % (10% on the Gold Plan) up to $600 worth of work performed.
What is something that should be placed on every water heater, filtration system and garbage disposal?
Our sticker!
What is the maximum pressure rating on a 3/4" Sch 40 PVC pipe at 78 degrees farenheit?
480 psi
In which state are Bradford White heaters manufactured?
Michigan
What is a sling psychrometer used to measure?
Wet bulb temperature