Required Disclosures
What 3 disclosures are required when opening a new account for an existing member?
Navy Federal important disclosures (NFCU 606), schedule of fees and charges (NFCU 2043ep) and current rate sheet
If a person requests entry to your branch claiming to be a Navy Federal Employee, what is the process to allow entry?
They must provide a valid gov't issued photo ID, and you must confirm them using the Employee Directory
What is our all clear signal for quarter 1?
Hand sanitizer dispenser
What needs to be used every time when a member deposits a check?
Check Hold Calculator
What is the one form that is given for a new membership with a checking account that is not given out when there is a new membership without a checking account?
Debit card Disclosure (210AB)
Name two acceptable forms of proof of address.
1. Voters Registration Card
2. Paystub (within 2 months)
3. Unexpired Vehicle Registration
4. Insurance Docs
5. Bank statement (within past 2 months)
6. Local/State/Federal Tax Docs
7. Utility Bill (within past 2 months)
8. W2 from Most Recent Tax Year
What is the branch's private phone number?
(706) 691-0313
How many joint owners can member have on their accounts?
Accounts can have up to 3 joint owners
What 3 disclosures are given to prospective members?
NFCU Products & Services Form/Brochure (NFCU 1314), current rate sheet, membership application (NFCU 668)
When a member is picking up a cashiers check that they ordered online, what amount requires a notation to be placed?
All amounts require a notation. Less than 3k only one ID is recorded, 3k and more two IDs are recorded
What is the security question if the all-clear signal is not set?
Is Adam working?
What does Navy Federal use the Suspected Fraudulent Activity Form For?
For team members to report suspicious activity conducted by fellow team members
What is the disclosure that team members should provide to prospective members only if requested?
Funds Availability Schedule (NFCU 668)
Name all primary acceptable forms of ID
Unexpired U.S. Drivers Licence
Unexpired State Identification Card
Unexpired Government Issued Passport or Passport Card
Unexpired Permanent Resident Alien Card
Unexpired Military and CAC ID
Unexpired Native American Tribal Identification Card
What is the phone number for Columbia County Sheriff's Office?
(706) 541-2800
What types of cards are we unable to process cash advances for?
Navy Federal does not process cash advances on Discover cards, non-Navy Federal American Express® cards, Direct Express or digitally issued cards (e.g., Apple MasterCard).
What disclosures are required for a new youth membership?
Youth Membership welcome letter (NFCU 41154) Youth Statement suppression brochure (NFCU 2063) Navy Federal important disclosures (NFCU 606) Schedule of fees and charges (NFCU 2043ep) Online mobile banking disclosure (NFCU 652A) and current rate sheet
Name all acceptable secondary forms of ID
Voter's Registration Card
Paystub (within past 2 months)
Unexpired Vehicle Registration
Insurance Documents
Bank Statements (within past 2 months)
Local/State/Federal Tax Documents
Utility Bill (within past 2 months)
W2 from most recent tax year
How often must the All-Clear signal be changed?
Quarterly
Name 3 key indicators that an email is phishing.
Unknown Sender
Flagged as External
Includes a Suspicious link
Sender is impersonating an executive
Poses a sense of urgency and secrecy
punctuation/grammar errors