CI Tools
CI Terminology
NFOS Language and Practices
Process Measurement & Metrics
NFOS Aligning Documents
NFOS Goals & Initiatives
100
A workplace organization method that uses a list of 5 words "Sort", "Set In order", "Shine", "Standardize" and "Sustain"
Whats is 5S?
100
The practice of setting, communicating, following, and improving standards in your approach to daily activities or responsibilities.
What is standard work?
100
A routine meeting between a team member and their manager. The general objective is to develop that team member and gather information about the work environment.
Whats is a one to one.
100
A measurement of [process] performance.
Whats is a Metric?
100
Make office leasing simple.
&
Provide a simple and trusting leasing experience so our customers can pursue their entrepreneurial dreams.
are NFOS's _____ & _____?
What are NFOS's Vision and Mission Statements?
100
As a company, we plan to schedule capacity at __% in order to leave room for the implementation of CI opportunities.
What is 85%?
200
A visit to the place where work is being done with the objective of identifying processes issues/waste.
What is a Gemba Walk?
200
General term meant to represent what the customer expects or desires from the business and the service or product it provides.
Whats is the voice of the customer?
200
An identified predetermined target value for a metric, ambition or desired result.
Whats is a goal?
200
A type of metric that describes the result of a process.
What is an outcome metric?
200
Uncompromising Integrity, Willingness to Go the extra mile and Looking for the Win/Win.
What are NFOS's values?
200
We plan to open ___ new markets by the end of 2022.
Whats is 1 new market?
300
A tool that helps visualize the steps needed (future state) or currently taken (current state) to take a product from creation to delivering it to the end-customer.
What is Value Stream Mapping?
300
A variety of visual management tools that a team uses to manage their daily work and longer-term goals.
What is a CI board?
300
A project or effort that is designed to affect progress towards goals.
Whats is an Initiative?
300
The type of metric that is a leading indicator of one or more outcomes.
What is a Process Metric?
300
Pursue perfection of our “secret sauce” and get to as many cities as possible over next 30 years by getting the highest return on capital from leasing 1st or 10th generation office space to small business professionals, medical or dental customers is NFOS's___?
Whats is NFOS's Big Hairy Audacious Goal (BHAG)?
300
In order to hit our Strategic Imperative by end of the year 2022, we must build ___ buildings or ____SF
Whats is 16 buildings of 155,00?
400
An action that triggers a leader response to unexpected (undesirable) process performance. The response typically involves short-term support/corrective action and preventive process changes if necessary.
What is an Andon?
400
A team meeting that occurs at a regular specified interval with an agenda designed to help maintain standard work conditions. Visual management tools on a team's CI board are typically used to facilitate.
Whats is a Team Huddle?
400
Predetermined metric based milestones that are designed to create direct progress towards the Strategic Imperative.
Whats are long term company-wide goals?
400
A specific metric that demonstrates how effectively a business is achieving desired goals or outcomes.
What is a Key Performance Indicator or KPI?
400
Double our total real estate equity over the next 8 years (EOY 2022) is?
Whats is NFOS's Strategic Imperative?
400
In order to support equity growth and increase the value of the company, one of our goals is to increase the ___ of our properties.
Whats is NOI or Net Operating Income?
500
A simple model for learning and improvement. Encourages individuals to base their actions on observations/data, measure the results of their improvement attempts and make additional changes when necessary.
What is Plan do Check Act?
500
The practice of making accurate and timely information about process performance visible to the entire team.
Whats is visual management?
500
Goals and initiatives that are designed to support progress towards Company-Wide Long Term Goals / Initiatives.
What are Departmental or Market level long term goals/Initiatives?
500
The practice of regularly measuring process performance (many times with metrics) so that process successes and issues are visible to the team.
Whats is Routine Metric Measurement?
500
We create value through our systematic approach to office space leasing which results in a simple, hassle free and affordable experience.
Whats is NFOS's Value Proposition? 
500
In order to be able to achieve all of our goals, we must maintain a certain level of positive operational ____.
Whats is Cashflow?
600
A board that primarily tracks the status and accountability of individual work items/projects in a visual way. It is meant to facilitate discussion about priorities and issues.
Whats is a Kanban board?
600
_____ is a method of strategic planning that ensures alignment towards the strategic goals of a company and drive progress at every level within the company.
Whats is Hoshin Kanri?
600
Dave's approach to strategic thinking and planning that can get messy at times.
What is Making Sausage?
600
Reports/data that are made easy to gather so that it may be used for Routine Metric Measurement.
Whats is Automated Reporting?
600
Match the highest possible overall return on our equity with the lowest acceptable long term risk is our ____?
Whats is NFOS's Fundamental Principal?
600
A key initiative tied to our success is to be able to manage our CIP capital deployment within ___% of our straight-lined average of 9M.
What is 25%?