Management, Org Structure
True or False: All managers are leaders based on the title of the job
False
Which Management theory has 4 principles
1. Use the scientific method to maximize efficiency
2. Match workers to jobs based on their abilities and motivation
3. Monitor performance/give feedback
4. Focus managers on managing and workers on working
Scientific
Administrative
Bureaucratic
Human Relations
Theory X: Autocratic
Theory Y: Participative
Scientific
An inner desire to make a vision or goal realized is what characteristic of a good leader?
Motivation
A statement that provides a focus and describes what the company does
Mission statement
A decision that follows established procedures and is routine.
What is a Programmed Decision
What are the 5 skills in a Manager's skill set?
Technical skills
Human skills
Conceptual skills
Organizing
Contol (leadership)
Which management theory focuses on teamwork with the belief that good communication and emotional connection increases productivity?
Scientific
Administrative
Bureaucratic
Human Relations
Theory X: Autocratic
Theory Y: Participative
Human Relations
Firing someone, writing them up, and scheduling them for undesirable work shifts is an example of what kind of power?
Coercive
True or false: When writing a mission statement, start with the objectives?
False - Start with the outputs (the goal)
A Decision Tree and Cost Analysis are what types of decisions making techniques?
Individual decision making techniques
A manager who is responsible for all activities of a unit is called a ____________ manager
1. General
2. Guiding
3. Functional
4. Overall
1. General manager
Which theory is a manger using when he/she motivates workers by asking for their ideas and opinions before making a decision
Scientific
Administrative
Bureaucratic
Human Relations
Theory X: Autocratic
Theory Y: Participative
Theory Y: Participative
What is the best style of leadership to use in a foodservice operation?
It depends on the situation and the people
A statement of where an organization wants to be in the future is what kind of statement?
Vision Statement
This decision making technique is used to generate a consensus of expert opinions
What are Delphi Groups
Which skills do top level managers need to be successful
Conceptual skills
Which theory is characterized by a rigid chain of command where job duties are clearly described by regulation and people are hired with particular qualifications which are certified
Scientific
Administrative
Bureaucratic
Human Relations
Theory X: Autocratic
Theory Y: Participative
Bureaucratic
Which leadership style allows the workers to vote on decisions?
Democratic
WILD CARD - 1000 points
Joe is the manager of a cafe. He decided he wanted to streamline the serving procedures to help get the food out to the customers faster. During the monthly staff meeting, he asked the group what ideas they had to help solve the problem. After careful consideration and in consultation with the employees affected, he implemented a new routine. He’ll bring up any issues in the new process during the next meeting and adjust the plan as needed. What kind of leadership style is Joe using?
Participative
The 80/20 rule that 20% of the cause generates 80% of the problem.
What is Pareto Analysis
Which organizational chart structure is better for lower-skill workers (foodservice workers)
Horizontal or vertical?
Vertical
Which theory is a manger using when he/she identifies a problem, decides on a course of action, presents the solution to the workers, supervises the new procedure, and gives feedback to workers. Motivation to comply is primarily through fear of disciplinary action.
Scientific
Administrative
Bureaucratic
Human Relations
Theory X: Autocratic
Theory Y: Participative
Theory X: Autocratic
Bribery of a police officer is what kind of ethical violation?
Violation of a Regulatory Code
WILD CARD - 2000 points
Joe is the manager of a cafe. He decided he wanted to streamline the serving procedures to help get the food out to the customers faster. During the monthly staff meeting, he asked the group for suggestions. Then they went around modifying the idea until everyone came to an agreement. The idea included a few compromises, but overall, everyone was happy. What kind of leadership style is Joe using?
Consensus
This type of decision making is a process used by 2 or more parties to reach an agreement.
What is Negotiation