Who Do I Run To
What department do you reach out to for payoffs?
Who is Loan Servicing
What systems is used for transactions and account opening?
What is DNA
How many YOUth accounts does the CU offer? Name them
5: What is YOUth Launch Savings, YOUth Journey Checking, YOUth Boost 12-month Term, UTMA
What is the subject for when a member or joint is declined?
What is SIG- Decline Joint/Acct
What documents are needed for a new membership?
What is a new membership app, OFAC (verafin if fails), Proper Identification, New Account Checklist
What department completes vehicle titling for the DMV?
Who is Title and Lien
What is the learning management system used for staff training?
What is BAI
What is are the 2 types of stop payments and their fees?
What is a Check or ACH- 10$
or
Bill Pay- 15$
What would be the subject for an UTMA conversion?
What is SIG- Update
What form is needed for non NG employees opening Membership?
What is a High Risk Form
Which Department confirms cash orders for delivery and shipment?
Who is Electronic Services
What system is used for fraud detection?
What is Verafin
What is the minimum amount per month that needs to be deposited into the holiday account?
What is $20
What is the subject for letters sent from the IRS?
What is SIG-EIN
What document is always needed when processing a wire?
What is a Wire Alert
What departments/ role handle origination, processing and funding of loans?
Who are MSR's and Loan Processors
What systems documents imaging?
What is Nautilus
What accounts are not available for Courtesy Pay?
What is Business or YOUth accounts.
What is the expected timeframe to send docs to RIP?
What form is needed for Trust Accounts?
What is the Certification of Trust form
What department handles Escheatment & Dormant Accounts?
Who is MSC
What system is used for employees annual review?
What is Performance Pro
Which Term account has stipulations on the duration of the term?
What is the IRA term savings (1,2,3,4,5 or 7 years)
What does RIP Stand for?
What form is needed when removing deceased members from the primary or joint account?
Additional Account App