Communication
These are our primary modes of communication in master control.
What are phones, Slack, email, RTS/VCOM panels?
"A set of policies, tools, and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a catastrophe."
What is disaster recovery?
"Newly received information about an event that is currently occurring or developing."
What is breaking news?
Control rooms, sales, traffic, promos, editorial partners.
Who are some examples of master control's clients?
"The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well."
What is professionalism?
"Master control, this is [NAME]"
What is an acceptable way to answer the phone in MC?
These are the people responsible for recovering air in the event that air is negatively impacted.
Who are Live Events Associate Directors (LEADs) and Senior Coordinators?
This is something we might do in the event of breaking news.
What is leave a commercial break prematurely ("break out") and/or kill commercial breaks?
Shift Supervisor or your direct manager (Master Control Management team)
Who should you refer a client to if you are unsure of his or her request?
This is considered one of the easiest things to accomplish when on the job.
What is punctuality?
One of the best ways to stay in immediate contact with clients in different time zones.
What is Slack?
LEADs and Senior Coordinators know and LOVE these types of plans.
What are backup plans/redundancies?
Freebie!
:)
Polite, precise, proactive.
What are three adjectives we can use to describe the way we speak to our clients?
Swearing, gossip, anger, frustration.
What are some things to avoid when you're working?
The quickest way to contact a control room with an urgent question.
What is the RTS panel/VCOM?
System failures, control room problems, fumbles.
What are some examples of negative impacts to air?
They have the authority to tell MC to "break out" during breaking news.
Who are control room directors?
"That's not my problem."
What is something we NEVER say to our clients and partners?
Political opinions, details about our personal lives, salaries, complaints about other coworkers, etc.
What are some things to refrain from talking about with clients?
This is ALWAYS better than under-communication!
What is over-communication/redundancy?
The letters S-O-P stand for this.
What are standard operating procedures?
Decide for ourselves whether an event is "breaking newsworthy."
What is something that LEADs and Senior Coordinators do NOT do?
Detailed discrepancy reports, friendly service, prompt responses, clarifying questions.
What are some things that our clients ALWAYS appreciate?
LEADs and Senior Coordinators strive for this in our interactions with coworkers.
What is courtesy?