Performance
broadest definition of performance. Operations, procedures, and protocols for how an NGO runs.
What is Production?
System where external forces (often donors or government) hold NGOs accountable.
What is Outward-Oriented Political Accountability?
Purpose of impact assessments in rights-based leadership development according to the text
What is...To provide a realistic analysis of strengths and weaknesses in the organization?
The main principle behind the Logical Framework approach in impact assessment.
What is...provides a participatory approach to analyze problems and objectives?
The four interpretations of performance.
What is Production, competence, results, and productivity?
Knowledge and analytical skills in NGO. Development of this is a way to produce tangible results (ex: Tostan in Senegal used this).
What is Competence Building?
System where NGOs hold outside actors accountable for their action (or inaction) that negatively affects the human condition.
What is Rights-Claiming Accountability?
Type of work that seems straightforward, but is messy and subject to changing environments.
What is Advocacy Work?
This is the purpose of comparing the Performance Budget with Objective-Verifiable Indicators (OVIs) at the Purpose level.
What is...To assess the project's cost-effectiveness?
Emphasized as crucial for advocacy work in the text
What is treating advocacy as a strategic priority?
What is actually produced. Typically quantifiable or measured.
What are Results?
Code of ethics and appropriate behavior that is established within an NGO to make voluntary self-regulation of accountability.
What is Internalized Accountability?
Advocated as a strategic priority for NGOs regarding advocacy work
What is...Understanding the political nature of advocacy and treating it as a priority?
Creator of participatory approach for logical framework?
Who is Robert Chambers?
Two main problems faced by having Impact Assessments in Rights-based Organizations?
What is...How to summarize what they are doing and how to show the changes are a result of their work?
Limiting the production cost of whatever improvement an NGO is supposed to be delivering. How something can get done 'cost-effectively'.
What is Productivity?
Method to promote transparency to multiple donors about what is and is not able to be achieved. Focus on human condition changes and any intervention usefulness that created these changes.
What is a Social Audit?
What is...safe, sought by powerful donors, or capable of monitoring certain contextual results?
Principle that guides the creation of Objective-Verifiable Indicators (OVIs) in project planning
What is "If you can measure it, you can manage it" principle?
Accurately summarizes the relationship between performance, accountability, and impact in NGO organizations
What is Performance and Accountability maintain legitimacy while Impact Assessments identify strengths and weaknesses?
Name one of the two qualitative measures that Melvin Dubnick used to split up the four interpretations of performance.
What is Quality of the Action Taken? or What is Quality of What Has Been Achieved as a Result of the Action?
Name one of the Four Interpretations of Accountability and if it falls under 'answerability' or 'managing expectations'.
What is......Report to individual stakeholder, using its measures and formats (answerability), Hold other actors accountable through legal or other means (answerability), Prioritize many stakeholder expectations, development as force for rights advocacy (managing expectations), Influence how other actors manage expectations, show how rights focus aligns with interests (managing expectations)
One of the four things that advocacy work impact assessment depends on.
What is ability to analyze the political context, political knowledge for tactical reasons, clearly articulated advocacy goals, or ability to learn from past assessments?
Why it is important to ensure that chosen indicators are verifiable in project planning.
What is...they provide reliable evidence of objective achievement?
One of the reasons why performance and accountability are such an issue in rights-based NGO orgs?
What is context-driven situations, no universalization, complex by nature, those demanding accountability/answers are distant from the work itself, many interpretations?