Remedy
Who is BMC Software, Inc?
Practicing service listening will help us become this
What is the best way to become a better listener?
Users use this to synchronize their domain passwords.
What is Manage Passwords?
They sit in cubicle 46/1-338.
Who is Rosi?
The theme for this month was ‘Show A Little Love’.
What is February?
User Service Restoration, User Service Request, Infrastructure Restoration, Infrastructure Event
What are the Incident Types?
This is a good way to eliminate distractions.
What is concentrating your gaze?
Users use this to request access to certain applications.
What is Request Access for me?
Our buddy went hiking recently but didn't quite make it to the top.
Who is Michael?
We do this game each month; you can get five in a row, e.g. diagonal, vertical, etc.
What is Kindness BINGO?
1-Extensive/Widespread, 2-Significant/Large, 3-Moderate/Limited, 4-Minor/Localized
What are the Impacts?
This is a fundamental service listening skill.
What is asking questions?
Complete this form to gain access to a specific network drive
What is the LAN Folder Request?
They celebrate their birthday in August.
Who is Lolita?
We called ourselves this when we secretly did random acts of kindness for a specific co-worker (we drew their name from a hat)
What were undercover agents?
Hardware, Miscellaneous, Network, Service, Software, Unknown
What are the Product Categorizations for Tier 1?
These type of questions begins with Who, What, Where, Why, When, and How.
What are open-ended questions?
Complete this form to gain access to other NGS buildings.
What is the Facilities form?
The biggest Notre Dame Fan.
Who is Chuck?
This was the keyword for August’s them on ‘The Buck Stops Here’.
What is responsibility?
When reviewing an incident, this log will provide details on the overall progression of the incident, e.g. audit date, fields, changed, modified by, etc.
[DAILY DOUBLE]
What is the ‘View Audit Log’?
The Chinese symbol Ting is a reminder to practice active, service listening these components.
What are ears, eyes, attention, and heart?
This drop-down menu option will allow you to navigate to your access reviews, access requests, policy violations, and work items.
What is the ‘My Work’ menu?
This dude is ALWAYS hungry. LOL!
Who is Horace?
They won the grand prize for the first Kindness BINGO drawing.
Who is Chuck?