From the MindSet Book
This mindset says intelligence is static.
What if fixed mindset?
In chapter 1, the author suggests that we examine our customers’ experiences as if we were an…
What is an experience auditor?
In chapter 1, the author had said for their Aha! #1, “I will always have (blank).”
What are problems?
She serves as the Chief Compliance and Policy Officer.
Who is Vicki Cobb?
These are the main points for the Quality Management System (QMS)?
What are say, do, prove, and improve?
This mindset says intelligence can be developed.
What is growth mindset?
In chapter 3, the author says, “Get off the plain of who is right and who is wrong; being effective trumps being (blank).”
What is correct?
In chapter 4, the author said for their Aha! #5, “There is no such thing as a (blank) situation.”
What is difficult?
When your job responsibilities, outside activities or personal relationships change, you are required to disclose any potential (blank).
What are conflicts of interest?
This ISO policy what NGS strives to adhere to.
What is ISO 9001:2015?
A coach said this about who, “a genius who constantly wants to upgrade his genius.”
Who is Michael Jordan?
In chapter 5, the author says, “Honesty is not a “best policy.” Honesty is a (blank).
What is best practice?
What does SODA stand for?
[DAILY DOUBLE]
What is stop, observe, decide, act?
These are the foundation of our Ethics and Compliance Program.
What is the NGS Standards of Ethical Business Conduct?
You track your training in this application.
What is Learning?
His biographer said, “…From the ashes of 1925, he rose like a rocket.” [DAILY DOUBLE]
Who is Babe Ruth?
In chapter 7, the authors say the service you provide is a kind of (blank).
What is a business card?
In chapter 6, the author said for their Aha! #11, “People harmonize when they are tuned to the same (blank).”
What is frequency?
This statement is the (blank) for Ethics & Compliance: “Empowering NGS to do the right thing.”
What is the mission statement?
Procedures, checklists, letters, and forms are examples of what.
What are documents?
After her incredible career, she said, “I just want to be remembered as a hardworking lady.”
Who is Jackie Joyner-Kersee?
In chapter 9, the author says, “Listen to (blank), not to make a point.”
What is to learn?
In chapter 10, the author said for their Aha! #21, “Real (blank) comes from letting go of the outcome.”
What is freedom?
This question is considered step number what in the ethical decision making process: ‘Why is it bothering me?’
What is the second step?
This means consistent change and identifying better ways of performing your job.
What is continuous improvement?