Southwest Business IN GENERAL
What is the free booking tool we offer customers who may not have a preferred channel?
Can existing businesses created before 2026 access Business Assist?
No, the business will need to register online to gain access. We can send them an email with the link.
Choice, Choice Preferred, and Choice Extra
What fare is the cheapest one, but not business friendly?
Basic - businesses will not earn RRB points if they are choosing this
What queue has LEADS populating from customers inquiring about the Southwest Business Program?
Let's Connect
What is the free corporate travel management admin tool?
Business Assist
What is Business Assist?
Corporate travel management tool
What time estimate do we tell businesses it takes to complete the RRB enrollment?
2 business days or 48 hours
What fare allows travelers to choose Extra Legroom seats without having to pay for an upgrade?
Choice Extra
What queue stores cold ACCOUNTS from businesses that haven't yet booked flights?
Prospecting $0 Revenue
What loyalty program can individual travelers sign up for to earn points on their flights no matter if they flight for business or pleasure?
Rapid Rewards
What are one of the key features of Business Assist?
Can businesses without an SWABIZ account enroll into the Rapid Rewards Business Program?
No - they need to create the SWABIZ account first and further qualified with the MarketSource Team to determine eligibility.
What fare is going to be the most cost affective (cheapest) while being business friendly (earn RRB points)?
Choice
What queue has LEADS populating from customers referring businesses to sign up for Rapid Rewards Business? Once they get them signed up and the business completes flights, the referred earns additional Rapid Rewards points for personal use
RAC - Refer a Company
Ghost Cards
What type of permissions can the CTM (Company Travel Manager) set on employee profiles?
•CTM/TMC Full will have access to pull reporting, modify traveler profiles, manage billing options, edit travel policies, modify Internal Reference Numbers, and book flights (Accessibility was created for those who fully manage corporate travel)
•CTM/TMC Limited will only have access to view the Traveler Accounts Report and access the SWABIZ booking tool (Accessibility was created for those who partially manage corporate travel)
How many points can newly enrolled businesses earn with qualifying flights? BONUS POINTS - how long do they have to book and complete their flights?
25K points
90 days after enrollment is completed by the client's internal team
Are travelers able to pick any seat they want when they board the plane?
No, in 2026 the rule changed where they assign seating.
What queue sends out an eMarketing drip series to motivate businesses to create a SWABIZ account? When they don't engage with the emails, they will continue to receive them. If the business signs up, the inquiry will populate into the Let's Connect Queue
Nurture
What loyalty program can eligible businesses sign up for to earn points on their corporate travel?
Rapid Rewards Business
What are the purpose of Internal Reference Numbers (IRNs)?
Unique code used to travel travel expenses.
For example: The Marketing department is traveling for specific conventions, and the Sales department is mostly traveling for their clients, they can create 2 codes, tie them to the marketing and sales traveler's flights. This will help the CTM separate overall costs for both departments streamlining their budgeting process.
What are qualifying flights in the RRB Promotion?
What fare(s) are refundable if canceled?
Choice Preferred & Choice Extra
What queue stores NEW HOT ACCOUNTS that are already being used and showing flown revenue?
Prospects w/ Revenue