Attendance
Can the company change your schedule during training?
A: Yes, based on business needs.
Can you speak a language other than English during training?
A: No, English only is required.
What must you do with your workstation when leaving it?
A: Lock it.
Can you use your phone in the training room?
A: No, phones are not allowed unless specified.
What is the required course completion rate?
A: 95% or above.
What is an NCNS violation?
A: Failure to notify your supervisor 2 hours before the shift.
What should you do if you're late?
A: Notify the trainer ASAP, preferably 2 hours in advance.
How do you report damaged equipment?
A: Immediately inform the trainer or IT.
What is the exception for phone use during training?
A: Only for code acquisition for virtual desktop login.
How many call observations are required in the process phase?
A: At least 6 call observations.
What is required for sick leave?
A: Medical certificate from an accredited provider.
What is sexual harassment?
A: Unwelcome sexual advances, requests for favors, or inappropriate physical, verbal, or non-verbal behavior.
Can you take company equipment home?
A: No, it cannot be removed from the training room.
When are you allowed to retrieve your phone?
A: During breaks or lunch.
What percentage of performance is based on live call experience?
A: 75%.
What happens on a Critical Work Day?
A: Considered a grave offense.
What are some forms of non-verbal harassment?
A: Showing inappropriate content, suggestive gestures, etc.
What happens if you misuse company resources?
A: Disciplinary action, up to termination.
What should you do if you don’t have a locker?
A: Surrender it to the trainer.
How many live calls must you complete during process phase?
A: At least 75 live calls.
How many tardies are allowed in 30 days?
A: The first 3 within 30 days; subsequent ones incur penalties.
Can harassment through chat or email be considered a violation?
A: Yes, harassment is not limited to face-to-face interactions.
How should you handle your laptop during training?
A: Use it for work only and avoid damage.
What happens if you misuse your phone during work hours?
A: Disciplinary action, up to termination.
What are the minimum requirements to pass the Process Phase?
A: 95%+ course completion, 75+ live calls, meet 3/4 production goals.