NHA Exam

What's my job again?

100

What is a phlebotomist?

A professional who uses needles to puncture veins for the purpose of collecting blood for laboratory testing.

200

What are the qualities that make a successful phlebotomist?

Professional

Service Minded

Supportive

Willing to grow

300

When phlebotomists seek out educational opportunities such as attending a presentation about medical asepsis, what professional trait are they demonstrating?

Growth

400

No one likes having their blood drawn. If your patient is anxious or scared of needles, a therapeutic communication approach might be necessary to ease your patient. What is Therapeutic communication?

An interaction that aims to enhance the comfort, safety, trust, health, and well-being of the patient

500

What are the ethical responsibilities of a phlebotomist?

To do no harm

Always respect the patient's right to refuse or stop a procedure at any time

Let's talk

100

The phlebotomist says, “There, there now. Everything will be okay.” Which of the following ineffective communication techniques is she demonstrating?

A. Defending

B. Blaming

C. Reassuring

D. Advising

C. Reassuring 

Note:

This involves giving false hope and devaluing patients’ feelings. It discourages further communication and makes patients feel that there is no basis for their concerns

200

What type of communicator creates timelines and detailed plans for transmitting information?

A functional communicator 

300

The phlebotomist says, “You know this is for your own good.” Whicj of the following ineffective communication techniques is she demonstrating?

A. Disapproving

B. Defending

C. Making stereotypical comments

D. Probing

C. Making stereotypical comments

Note:

This involves using cliches and meaningless phrases that show no original or patient-specific thoughts. It discourages further communication and minimizes the patient’s thoughts and feelings

400

The phlebotomist says, “You do seem a bit troubled today.” What therapeutic communication technique is demonstrating?

A. Making observations

B. Reflecting

C. Verbalizing the implied

D. Repeating

A. Making observations

500

The phlebotomist says, “I’m here for you, Mr. Bradley.” What therapeutic communication technique is she demonstrating?

A. Clarifying

B. Offering self

C. Mirroring

D. Reflecting

B. Offering self

Note:

Conveys the availability to listen and help

Matters of the Heart

100

The pericardium is made up of what 3 layers?

Epicardium - outer layer

Myocardium - middle layer

Endocardium  - inner layer

200

The heart has 4 chambers. What are they?

Right Atrium

Left Atrium

Right Ventricle

Left Ventricle 

300

The heart has 4 valves. What are they?

Tricuspid 

Bicuspid

Pulmonary Semilunar

Aortic Semilunar

400

What heart valve sits between the left atrium and the left ventricle?

The Bicuspid valve

Note:

• Tricuspid: between the right atrium and right ventricles
• Pulmonary semilunar valve: between the right ventricle and the trunk of the pulmonary arteries
• Aortic semilunar valve: between the left ventricle and the aorta

500

What is the electrical pacemaker of the heart?

The Sinoatrial (SA) node

Bleh Bleh Bleh

100

What is the command center of the cardiovascular system?

The Medulla of the brain

200

What type of blood cell carried iron and oxygen to the body’s tissues and organs?

Red blood cells

Note:

• They contain hemoglobin (an iron-containing protein that carries oxygen and gives blood its red color)

300

What blood type has no antigens on its red blood cells and anti-A and anti-B antibodies in its plasma?

Type O

Note:

• It has neither type A nor type B antigens but has both antibodies (universal donor)

400

What is hemostasis?

The steady state (equilibrium) of blood

Note:

• Maintains blood throughout the body regardless of circumstances.

500

Why is coagulation important?

The coagulation process repairs injuries to blood vessels

That's nasty

100

What type of isolation precautions should a phlebotomist use when collecting a specimen from a patient who has active tuberculosis?

Airborne precautions

Note:

• Required for patients who have infections that spread via droplets that are smaller than 5 microns in diameter, including varicella, tuberculosis, and measles. This means wearing respiratory protection, such as a mask or N95 respirator, when interacting with these patients

200

What stage of the body’s inflammatory response involves destroying pathogens that have invaded the body after an injury?

Phagocytosis

300

What is medical asepsis?

Removing micro-organisms after they leave the body (hand hygiene, washing and sanitizing supplies)

400

What is surgical asepsis?

Mandatory for invasive procedures and when there is a penetration of the patient’s skin or mucous membranes (sterile gloves, supplies and equipment; gowns; and drapes)

500

List in order, the cycle of infection

1. Infectious agent

2. Reservoir

3. Portal of exit

4. Mode of transmission

5. Portal of entry

6. Susceptible host