Scheduling & Patient Intake
What are 3 Advantages and types of computer scheduling?
Computer systems have the capacity to display available and schedule times, as well as length and type of appointment required and day or time preferences. Computer systems also can track future appointments like wave booking, cluster, categorization scheduling.
Why was the patient's Bill of Rights established and How does HIPPA protect patients
to establish guarantees for people receiving medical care
-authorizing patients to make informed choices about the uses of their PHI.
-Setting boundaries on the use and release of health records.
-Establishing safeguards that covered entities must follow to ensure that the privacy of health information is protected.
-Holding violators accountable through both civil and criminal penalties if patients' privacy is compromised.
-protecting the balance struck between public health concerns and the disclosure of PHI.
3 basic filing systems? Why is it important to have a good filing systems?
(1) Alphabetic by name; (2) Numeric; (3) Subject
What are three acceptable times that information can be shared as set forth by HIPAA?
-Information can be shared for patient care & treatment coordination
-To pay providers and facilities for healthcare
-Among family, friends, and relatives whom the patient has identified as being involved in his or her car
What two word parts are combined to build medical terms
Prefixes and roots
suffixes and roots or both with a root
An office schedules appointments every 20 minutes, with 30 minutes blocked off for lunch. However, the provider usually spends 30 minutes with each patient and takes 20 minutes for lunch. The waiting room is usually full. How could this office run smoothly?
One way to handle this situation is to set up a meeting with the provider to go over scheduling options. Suggest reducing the time she takes for lunch and scheduling appointments every 30 minutes. Alternatively, if any patients are short appointments, you could suggest going to cluster booking, long ones in the morning and short ones in the afternoon
What is abandonment?
Discontinuing medical care without giving the proper notice or providing a competent replacement.
EMR and EHR
An electronic record of health information that is created, added to, managed, and reviewed by authorized providers and staff within a single health care organization
patient info, that can be created, managed, and reviewed by authorized providers and staff from more than one health care organization
Why is the telephone important to the medical office?
The telephone is the chief way patients communicate with the provider.
Two ways to practice proper pronunciation of terminology
saying them out loud and medical dictionary
Why is automated call routing a good strategy for preventing no-shows?
It can give patients the option to confirm or cancel the appointment. In addition, the system can be programmed to repeat the call until the patient responds
Which of the following must be provided to a patient on a first visit, as required by HIPPA?
A) An authorization form
B) Notice of Privacy Practices
C) A consent form
D) Patient Bill of Rights
B. Notice of Privacy Practices
difference between copayment and coinsurance
copayment A fixed fee for a service or medication, usually collected at the time of service or purchase
Coinsurance A form of cost-sharing that kicks in after the deductible has been met
What components are included in a business letter?
Opening, salutation, body, complimentary closing, reference initials, and signature
What does BP stand for
Blood pressure
True or False: Med practices never charge for no-shows.
Why is it important to document no-shows?
False
What is OSHAs mission?
OSHAs mission is to protecy health & safety of everyone in the workplace
day sheet?
A daily record of financial transactions and services rendered
What is the primary use for spreadsheets?
Enter and store data in table form
why is it important to know and understand abbreviations
Providers used them in notes and when writing prescriptions, answer them electronically, and explain instructions to patients
A patient was scheduled for an appointment, but the doctor was called away for an emergency. How should the med administrative assistant handle the situation?
Try to reach the patient and let them know what happened. Offer alternatives for scheduling.
What is EOB ? Whats the difference between Medicare and Medicaid?
Explanation of Benefits shows charges and for services during specific encounters
Medicare: is insurance for individuals 65 and older or for those under the age of 65 with disabilities.
Medicaid: is for those considered medically indigent; states must work with the federal government to ensure eligibility.
Registered Mail and when its used
Mail of all classes protected by registering and requesting evidence of its delivery.So it can be tracked and protected and confirmed by and for the patient/office
What are three tasks that have to be done before closing the office for the day
check to make sure that all patients have left the facility
-straighten up the exam rooms so they ready for the next day
-lock the file cabinets that contain patient records
What is PHI? What does a neurologist do?
Protected health information. They don't share information of a patient unless granted permission.
studies nerves