Proactive Solutions/Services and Support
Clue: This CXone feature optimizes outbound communications by blending advanced dialing modes with compliance tools, enabling businesses to connect with customers more efficiently and effectively. It also features a "no pause" dialer
What is CXone Personal Connection
Clue: This CXone solution helps organizations forecast, schedule, and manage agent performance, ensuring optimal staffing levels and improved service levels across the contact center.
What is CXone Mpower Workforce Management
Clue: This CXone capability leverages AI and automation to handle repetitive tasks, AI customers chats in real time, and streamline workflows for enhanced operational efficiency.
What is CXone Mpower Autopilot
Clue: This CXone feature adds virtually any digital channel (30+ options) to connect with customers in their channel of choice — traditional email, chat, SMS, social media monitoring, collaboration and messaging — or via the bring your own channel API
Clue: This CXone capability allows organizations to unify operations by connecting and managing interactions across multiple Automatic Call Distributors (ACDs) from a single platform.
What is CXone Multi ACD
Clue: This CXone feature enhances customer outreach by leveraging AI to automatically initiate personalized, context-aware interactions across multiple channels, improving engagement and service. It is what used to be call LiveVox.
What is CXone Mpower Smart Reach
Clue: This CXone solution helps organizations ensure high-quality customer interactions by leveraging AI-driven insights, automated evaluations, and tools for continuous improvement.
What is Cxone Mpower Quality Management
Clue: This CXone feature uses AI to generate concise, real-time summaries of customer interactions, helping agents save time and maintain focus on the customer experience.
What is CXone Mpower Autosummary
Clue: This CXone Solution is a visual, intuitive, powerful tool that does not require in-depth programming skills for simple changes, but empowers everyone to build, maintain and update routing flows for all interaction channels
What is CXone Mpower Studio
Clue: This NICE strategy ensures a seamless, end-to-end customer journey by unifying data, processes, and insights across the entire organization to deliver personalized and consistent service. This NICE's UCaaS system.
What is NICE 1CX
Clue: This Cxone feature utilizes proactive a AI Agent that enables companies to engage entire customer bases in digital text-and-voice-based proactive conversations. Used to be called Contact Engine.
What is CXone Mpower Proactive AI Agent
Clue: This CXone tool allows businesses to easily create, deploy, and manage chatbots that assist with customer interactions across multiple channels.
What is CXone Mpower Bot Builder
Clue: This CXone feature connects agents with specialized expertise in real-time, enabling them to collaborate with subject matter experts and resolve complex customer issues more efficiently. It is the knowledge base feature that NICE offers.
What is CXone Mpower Expert
Clue: This CXone feature intelligently matches customers with the ideal agents to ensure optimal interaction outcomes.
What is CXone AI Routing
Clue: This CXone solution captures and analyzes customer opinions across channels, utilizing surveys across different channels to improve experiences by turning these surveys into actionable insights.
What is CXone Mpower Feedback Management
Clue: This feature of NICE offers a selection of monthly subscription packages with bundled services and value-added features to meet different customer budgets and needs.
What is CXone Mpower CXsuccess Services
Clue: This CXone solution empowers organizations to boost employee effectiveness by providing real-time analytics, gamification, and personalized coaching, all in one unified hub.
What is CXone Mpower Performance Management
Clue: This CXone solution acts as a real-time virtual assistant for agents, offering AI-driven suggestions and automating tasks to enhance productivity and the overall customer experience. It also include a full summary of the interaction with the customer accross all channels
What is CXone Mpower Copilot for Agents
Clue: This feature of the CXone Mpower platform acts as a digital assistant, offering real-time guidance to agents, suggesting responses, and improving customer interactions through AI-driven insights.
What is CXone Mpower Agent Assist Hub
Clue: This feature of Cxone is an all-in-one cloud contact center provider with fully integrated software, infrastructure and telephony — with more advanced and exclusive features than any other competitor
What is Voice as a Service
Clue: This feature of NICE delivers CX, digital and AI strategies with expert insight to challenge, inform and advocate success, while aligning the customer’s business strategy with NICE solutions to drive maximum.
What is Value Realization Services
Clue: This CXone feature provides real-time, on-screen guidance and recommendations to customers, helping them navigate on organizations website more effectively and efficiently.
What is CXone MPower Guide
Clue: This CXone solution utilizes purpose-built AI based on 30+ years of conversational intelligence, Actions provides conversational knowledge that gives CX leaders faster access to data and analytics, including industry benchmarking and customer and agent-specific metrics
What is CXone Mpower Actions
Clue: This CXone Feature intelligently connects consumers with the best available resources across multiple channels of communcation. And seemlessly enables the agent to switch between channels for a frictionless experience that delights both customers and agents
What is Cxone MPower Omnichannel Routing
Clue: This CXone solution provides the tools, analytics and intelligence needed to optimize back-office operations and motivate the workforce — whether they are in the office or working from home.
What is CXone Mpower for Back Office