Part 1 Emails
These are the two adverbs that describe the MAIN FOCUS of Part I of the challenge?
What is responding timely and completely?
To be sure a meeting requestor knows if you are accepting, declining or tentatively accepting a meeting, you use this option button which sends a response back to the meeting organizer immediately.
What is "Send the Response Now"?
A tenet of the Code of Conduct that we apply when responding to "No" regarding assumptions.
What is Assume Good Intentions?
Support your request with appropriately detailed information which is called
What is Completed Staff Work
Do this when a reason for the "No" was not provided.
What is get clarification on the reason for the "No"?
This is what you do if you must research the response before you can give a definitive answer.
What is tell the sender when they can expect a reply?
The thing you MUST provide when declining a meeting request.
What is a response to why you cannot accept the meeting notice?
A tenet of the Code of Conduct that we apply when responding to "No" regarding obtaining knowledge.
What is Seek to Understand?
What are the 5 "W's" used to describe the request?
What are/is Who, What, When, Where, Why?
Seeking guidance from peers, mentors and leadership is a tenet of this motto about individual leadership from your current position?
What is "Lead from Your Seat"?
What is the maximum number of acceptable hours to respond to an email?
What is 24 hours?
This type of meeting acceptance requires you to follow up with the meeting organizer at a later time with your attendance plans.
What is Tentative Acceptance?
Giving your attention to what the other party has to say is called this verb.
What is listening?
Collaborative language to use instead of the word "but"
What is "and"?
Focusing on the solution is called this type of mindset.
What is Solution-Oriented Mindset?
This is the appropriate email response for an email with multiple recipients?
What is Reply All?
Being punctual is another element to this type of meeting response.
What is Accepting the Meeting?
Avoid bringing this to the conversation.
What is emotion?
Collaborative language used instead of the word "you".
What is the word "we"?
State these things that are known or proved to be true when responding to "No".
What are facts or data?
An efficient way to handle emails and/or request to avoid revisiting later.
What is "Touch Something Once", i.e "One and Done", " Work Real Time"
You should only do this after careful review of your calendar and remembering you were invited to the meeting for a reason.
What is Decline the meeting request?
Highlighting the overall impact of how the request will be more efficient and effective is explaining this.
What is the Big Picture?
Predicting customer concerns and questions is also called
What is Identifying Barriers?
A strategy to work around roadblocks and to obtain buy-in?
What is reframing the request?