Service with a Heart
Bar Class
POS Class
Shops Class
Menu Knowledge
100

What does flagging the table mean?

Placing a bev nap on the table to show the table has been acknowledged

100

What ID's do we accept?

Drivers license

State ID

Passport

Military ID

100
If a guest asks for onion on their salad what type of onion do they get?

Diced onion from the expo


100

What must hosts do when seating a table?

Engage in conversation on the way to a table

100

What comes on a house salad?

Tomatoes, egg, cheese, and croutons

200

What is our drink time?

2-3 minutes

200

What is the only margarita we cannot do frozen?

The Legend

200

What size ramekin does the caeser salad come with if they want extra dressing?

2 ounce

200

How many story points do you need to hit in order to pass that portion of the shop?

3 out of 5

200

What size Sirloins do we offer?

6, 8, 11, and 16

300

What are the 5 story points?

Legendary Margaritas, Ice Cold Draft Beer

Fall off the Bone Ribs

Fresh Baked Bread

Hand Cut Steaks

Made from Scratch sides and Dressing

300

What are the rimmers on a Legend, Key Lime, and Hot Hawiian?

Black salt, graham cracker, and Tajin

300

If a guest adds mushrooms to their steak how do you ring that in?

Smother-no onion

300

Describe all of the steak temps

Rare- Cool red center

Med Rare- Warm red center

Med- Hot pink center

Med Well- Slightly Pink center

Well- No pink

300

What does the Filet Medallions come with?

Peppercorn or Portabello sauce

Rice and 2 sides

400

What does the H and E stand for and what are the characteristics?

Howdy- Fun Friendly Energetic

Engage- Knowledgeable Passionate Care/Concern


400

What IPAs so we offer?

Two Hearted Ale and Zombie Dust
400
How do you ring in a strawberry daquiri and pina colada?

Strawberry cruzan rum-rum tails-straw daq

Malibu-rum tails-pina colada

400

What is a perfect pre bus?

the only thing left on the table is cups

400

What dinner salads come with bacon?

All of them except the caeser salad

500

What does the A, R, and T stand for and what are the characteristics?

Arrive- Proud Present Attentive

Respond- Kind Courteous Respectful 

Thank You- Genuine Memorable Grateful

500

Name 2 of each liquor-

Vodka, Rum, Tequila, Scotch, Bourbon/Whiskey

Answers may vary

500

What are the 4 options and portion sizes for the sampler app?

Boneless wings-4 oz

Potato Skins- 4

Pickles- 4 oz

Snake Bites- 5

500

Give an example of a perfect great including drinks and apps?

Hi my name is ___ Ill be taking care of you tonight can I start you off with a legendary margarita, ice cold draft beer or flavored lemonade? 

Do we care for a cactus blossom or fall off the bone rib app?

500

How many critters come on the dinner plate? The critter salad? The rangers meal?

7, 4, 5