Show:
TELL ME
MES
OUTSIDE THE BOX
WHO?
100

No Show Protocol.

Click NS three times in 8x8. Call the veteran every 5 minutes, up to 3 times within a 15-minute window. If there’s no answer, disposition the task as No Show to trigger the Needs Reschedule task.

100

Refers to a temporary 100% disability rating granted to a Veteran who is recovering from surgery or a serious medical procedure related to a service-connected condition.

A convalescence claim

100

The Great Wall is found in this country.

China

100

Who is our PH Country Head?

Michele Cranefield

200

EHR Updates

EHR - Going forward, we won’t resend EHR consent forms. If a veteran declined at intake, simply mark "no" for the question about whether or not the veteran is an appropriate candidate. This helps avoid disruptions after MES. (only applies to vets who it was offered to at MESA).

200

True or False. If a mental health condition is in the appeals window, we can do any other Mental Health Pathway since it will be viewed as an appeal. 

False

200

This city is known for its canals and gondolas.

Venice

200

Who is our Trajector President?

Paige Polakow

300

PICK UP SOP

Format (please follow this to keep the chat clean):

[time of call] + [matter ID] + [reason for posting] --> (i.e., current call ran over, picked up an earlier call, called out, double booked, etc.)        

  1. Timely Posting
    • Place the pick-up call in the correct chat using the correct format within 30 minutes of the scheduled start time.
    • It is the nurse's responsibility to ensure the call is acknowledged by a team lead with the  ✅emoji.
    • If the post is not acknowledged within 5 minutes, please tag the team leads.
  2. Call Pick-Up Guidelines
    • You may only pick up a call scheduled to start within the next 30 minutes.
    • Ensure the disposition is entered for any calls you’ve picked up before attempting another.
    • Use the same name that appears on Teams (no nicknames).
    • Add a number next to your name to indicate how many calls you’ve picked up that day.
    • No Cherry picking- pick up in order.
300

YES OR NO. A Reservist suffers a heart attack during weekend drill. Can we proceed?

YES

300

What is the largest organ in the human body?

Skin

300

Senior Payroll Officer

Ciena Valencia

400

IT/8*8/Protocol

For any 8x8, IT, or dropped call issues, please post in our group chat.
Report issues via Teams → IT Service Desk → Chat.
Be sure to include a description and a screenshot.

400

We cannot assist clients that have had packets sent/confirmed to them before. 

TRUE

400

This fast food chain is known for its golden arches.

Mcdonalds
400

HR Manager

Pauleen Liwag

500

Reschedule and Call back SOP.

•When rescheduling, offer your available time slots in 3–5 days out in Bookings — we are getting fully booked a week in advance.→ Do not ask to open a new slot (unless the veteran insists)

•No same-day callbacks beyond the 15-minute window — offer to reschedule for another day (except on WT days/Avoid fully booked days)

•Callback to verify details: make 3 attempts within 15 minutes (5 minutes apart); if no answer, try again later, document all attempts, and follow up the next day if still unsuccessful (CME PAUSED).

500

If the wife is not an authorized individual on the veteran’s account and there is no Power of Attorney, or ARF on file, can she verify the veteran’s account by providing personal details like date of birth or Social Security Number?

No

500

This animal is known for carrying its home on its back.

Turtle

500

POC-HR Business Partner

Maria Criselda Garcia