Bring inspiration and innovation to every athlete* in the world.
*If you have a body you are an athlete.
What is our mission?
Nike's first employee.
A term used to determine the amount of product loss that occurs after an annual inventory cycle.
Who, What, Where, When, How?
What are open-ended questions?
ADPT
With an idea and a handshake, Bill Bowerman and Phil Knight formed _________.
SFS, BOPIS, BRA Fitting
What are services that our store offer?
Types of shrink.
What are operational, internal, and external?
First impressions are important and how you greet consumers will set the tone for the rest of their shopping experience
What is S: Start with a Welcome?
The percentage of consumers that come into the store and make a purchase.
What is conversion?
Serve Athletes, Win as a Team, Create the Future of Sport, Be on the Offense Always, Do the Right Thing
What are our Maxims?
What are Salesfloor, Stockroom, and Checkout Experience?
A way to help us break down different areas of the store and consumer zones to help us ensure we stay safe and protected.
What is Own Your Zone?
Taking action, showing more, getting them a fitting room, thanking them and inviting them back.
What is Engage and Elevate the Experience?
S.O.L.E.
What is our service model?
"To give anything less than your best is to sacrifice the gift."
- ?????
Who is Steve Prefontaine?
The 3 different concepts.
What are inline, specialty, and value.
A global initiative empowering employees to help safeguard and protect Nike, Inc. and its competitive advantage.
What is Keep It Tight (K.I.T.)?
Represents the core service behaviors that all Firstline team members will do with every consumer, in every store, across the world.
What is S.O.L.E?
Serve consumers, know your goals, drive productivity
What is acting like an owner?
People, Planet, Play
What are our pillars?
A personalized learning hub where you'll find modules, informative videos, and valuable resources to enhance your skills and knowledge.
What is Track App?
Prohibits employees from blocking the exits, verbally questioning, accusing, chasing, following, confronting, physically engaging, requesting product back, or apprehending any consumer suspected of shoplifting.
What is the No Stop Policy?
Focused on product and displays.
Leisurely moving through the store.
Picking up multiple items.
What is the Browser?
Who is Eliud Kipchoge?