Welcome to Nike
Welcome to Nike Chicago
Policies and Loss Prevention
Welcome to Service
Welcome to Your Role
100
Bring inspiration and innovation to every athlete* in the world.
*If you have a body you are an athlete.
What is our mission?
100
Nike's first employee.
Who is Jeff Johnson?
100
A term used to determine the amount of product loss that occurs after an annual inventory cycle.
What is shrink?
100
Who, What, Where, When, How?
What are open-ended questions?
100
ADPT
What is Average Dollar Per Transaction?
200
With an idea and a handshake, Bill Bowerman and Phil Knight formed _________.
What is Blue Ribbon Sports?
200
SFS, BOPIS, BRA Fitting
What are services that our store offer?
200
Types of shrink.
What are operational, internal, and external?
200
First impressions are important and how you greet consumers will set the tone for the rest of their shopping experience
What is S: Start with a Welcome?
200
The percentage of consumers that come into the store and make a purchase.
What is conversion?
300
Serve Athletes, Win as a Team, Create the Future of Sport, Be on the Offense Always, Do the Right Thing
What are our Maxims?
300
3 main zones in the store
What are Salesfloor, Stockroom, and Checkout Experience?
300
A way to help us break down different areas of the store and consumer zones to help us ensure we stay safe and protected.
What is Own Your Zone?
300
Taking action, showing more, getting them a fitting room, thanking them and inviting them back.
What is Engage and Elevate the Experience?
300
S.O.L.E.
What is our service model?
400
"To give anything less than your best is to sacrifice the gift."
- ?????
Who is Steve Prefontaine?
400
The 3 different concepts.
What are inline, specialty, and value.
400
A global initiative empowering employees to help safeguard and protect Nike, Inc. and its competitive advantage.
What is Keep It Tight (K.I.T.)?
400
Represents the core service behaviors that all Firstline team members will do with every consumer, in every store, across the world.
What is S.O.L.E?
400
Serve consumers, know your goals, drive productivity
What is acting like an owner?
500
People, Planet, Play
What are our pillars?
500
A personalized learning hub where you'll find modules, informative videos, and valuable resources to enhance your skills and knowledge.
What is Track App?
500
Prohibits employees from blocking the exits, verbally questioning, accusing, chasing, following, confronting, physically engaging, requesting product back, or apprehending any consumer suspected of shoplifting.
What is the No Stop Policy?
500
Focused on product and displays.
Leisurely moving through the store.
Picking up multiple items.
What is the Browser?
500
Who is Eliud Kipchoge?