Disposition
Caller is at work and cannot take calls at the moment.
What is Callback?
Agents can work overtime (more than 39.5hrs)
What is FALSE?
Use of client data (Name, phone#, address, etc) outside Citrix/Xtend's approved systems methods. Use of profanity found on any recordings regardless if the call is connected to a resident.
What is ZERO Tolerance Policy?
“Hi, this is [Agent’s first name] calling from the New Jersey COVID-19 Vaccine Call Center reaching out to [Contact Name] (Pause) Is this [Contact Name]? How are you? I’m calling on behalf of the NJ Department of Health. Calls may be monitored and/or recorded for Quality Assurance. We are calling to follow up on your booster status, have you received the updated COVID-19 booster that was released on September 1st, 2022?”
What is Outbound Call Opening?
Apollo mission that successfully put a man on the moon for the first time in human history.
What is Apollo 11?
When you schedule an appointment for a resident in NJVSS- for the "Additional Dose"
What is Vaccine Appt Scheduled - Additional Bivalent?
You must specifically or state September 1st, 2022
What is TRUE?
High Wrap Up Time; Low Calls Per/Hr; High Break Times and Pay Vs. Dialer Hours
What is Outlier report Criteria or NJ Vax productivity?
This is the New Jersey COVID-19 call center, reaching out on behalf on the NJ Department of Health. We are calling because you may be eligible for the updated COVID-19 booster dose. If you would like more information on the COVID-19 vaccination or boosters, please call us back at: General Call Back number 855-568-0545 Sr Outreach (65+) call back number 855-429-1168
What is Voicemail?
Largest US state (by landmass)
What is Alaska?
Robocall (blocks or marks our calls as spam)- Please indicate this in the comment section- example: ROBOCALL/BLOCK/SPAM
What is No Message Left?
Agent can show up any Saturday of the month to work regardless if it's 2, 4 or full 6hrs shift.
What is FALSE?
What is Communication?
Important Note: You MUST verify the resident is registered in NJVSS before filling out the survey. “If you are unable to leave the home to receive a COVID-19 vaccine or are the healthcare provider or family caregiver of someone who is homebound, you may request an in-home vaccination appointment by completing a form. I can assist you with this over the phone today."
What is HOMEBOUND RESPONSE: FOR 1ST TIME CALLERS?
App has the most total users.
What is IG or Instagram?
Homebound Calls
What is Vaccine Roll-out and Location Provided?
Residents cannot mix and match booster shot regardless of what vaccine they received in the past.
What is FALSE?
Offline, Available, Unavailable, Breaks. Agents are expected to login and ready to work as you are clocked in for the day.
What is Twilio?
On January 26, 2023, the FDA announced that this vaccine is no longer authorized for emergency use in the U.S. until further notice because the therapeutic is unlikely to be effective against COVID-19 variants currently circulating in the U.S.
There are many things that people can do to protect themselves against COVID-19. First, if vaccination is recommended for you, get vaccinated and stay up to date. This means getting the updated (bivalent) booster if you haven’t received it yet.
What is Evusheld?
Country that has earliest documented case of the Spanish flu.
What is USA?
Walk-In site given- From Vaxfinder or
Walgreens, Walmart, CVS etc. Locations given or
Homebound Calls - "Additional Dose"
What is Vaccine Roll-out and Location Provided – Additional Bivalent?
Latest recommendation from the CDC allows an additional updated (bivalent) vaccine dose for adults ages 65 years and older, and additional doses for people who are immunocompromised.
What is TRUE?
Call offs, NCNS, tardiness or early departure
What is Attendance?
"Is there anyone else in your family that needs assistance registering and/or scheduling their vaccinations? It was very nice speaking with you today. Thank you for your time. Please be safe and healthy!”
What is CALL CLOSING?
The only President born in New Jersey and also the only President in U.S history to serve as President for two non-consecutive terms in office.
Who is Grover Cleveland or Stephen Grover Cleveland?