NM Fundamentals Showdown

Food Safety

1

What is the holding time for filets when they transition to the thawing cabinet?

96 hours

2

What is the temperature range for thawed breaded filets?

33° - 40° F (2° - 4° C)

2

If a case of chicken has ice crystals inside the bag, is this acceptable?

Yes!

3

What type of dog does Lauren have?

Golden doodle

5

How long can you let chicken sit in cooldown before it needs to be stored in the walk-in?

1 hr

Food Quality

1

What is the hold time for boxed nuggets?

5 min

2

What is the hold time for grilled products?

30 min

2

How long can biscuit dough be held before it needs to be baked?

30 min

3

Who is Clara's favorite musical artist?

The one and only... Taylor Swift (Paul calls her Tay Tay)

5

How many clicks of salt go on a full basket of waffle fries?

2 clicks

Back Office / Misc.

1

What is the formula for productivity? ($)

Productivity = Sales / Labor Hours

2

Where are the 3 places cash is kept in the restaurant?

1. Tills

2. CFA Safe

3. Smart Safe

2

How often should you do a boil out on a hybrid chicken fryer? How can you tell it's time to do a boil out? (Give 2 examples)

Every 30-40 days or as needed:

- Chicken smells burnt

- Oil is smoking

- Chicken tastes burnt

- Oil doesn't pass the oil test kit

3

Where did Lauren get one of her tattoos?

Israel or Thailand

5

What are the differences between the 3 expense levels for facilities repairs and maintenance 

Lvl 1: Operator expense

Lvl 2: Operator expense reimbursement 

Lvl 3: Inc. expense

Hospitality

1

Can TMs have facial hair longer than 1/4" according to CFA Inc. standards?

Yes. TMs can have facial hair up to 1/2" if it is well-kept. Beard nets are required for facial hair longer than 1/4". 

2

What should restaurants follow when it comes to TM appearance: CFA Inc. standards or local health regulations?

Always follow the more stringent rule.

2

What does the HEARD model stand for?

Hear

Empathize

Apologize

Resolve

Delight

3

What was Clara's first car?

2003 Chevy Tahoe

5

What are the three components of the 2nd mile service pillar on the WHED strategy?

1. Personal

2. Proactive

3. Generous

Pathway / Procedure

1

Why should you stagger turning on BOH equipment when opening?

Reduces risk of power surge, and helps reduce your overall power cost.

2

What is the first step to arriving at the restaurant safely?

Meet at an offsite location.

2

What is polishing the oil?

Running the oil through the filter pan for 5 minutes: gets rid of impurities and physical contaminants in the oil.

3

What city is Lauren from?

Greenville or Easley

5

What is priming the ice cream machine?

Holding down the handles of the IC machine while pouring fresh IceDream mix: pushes remaining sanitizer out and creates proper air-to-mix ratio