Retail
We can't release specific information if name is not on file
What is privacy regulations?
Lease customers can receive correspondence here
What is bill to address?
This represents signatureDirectPay
What is ACH?
When a cst wants a 3rd party to get information?
What is Authorized user?
You can use YMM, last 4 of SSN or last 8 of vin for...
What is 2 step verification?
Code 30I
What is principal payment?
Code PYDC
What is paymentus debit card?
This appears in trans hist when a monthly payment does not go through
What is 40A?
When a cst wants to pay on a different day?
What is DDC?
Limit for FEMA extensions on a retail account
What is unlimited (per event) ?
This is done when a payment is cashed but not posted...
What is a payment investigation?
Can be done only once, takes 30 days to be completed and a payment must be posted on the original date or before to make it happen
What is Due Date Change?
This additional product pays most of the deficiency balance after the insurance settlement
What is GAP?
If a person wants to add another one to the account?
What is TOL/TOE?
This is the result of Balance * APR / 365
We need only one person on the acct, not in SD or HI to do this.
What is a portal extension?
These can be paid upfront or monthly
What is sales tax?
When a cst pays 2.95 to pay over the phone.
What is paymentus?
When a person's ssn is used without consent by another person?
What is Fraud/ID theft?
When a customer changes states and paid taxes to the original, they may apply for this
What is reciprocity credit?
If release date is stamped on an electronic title, you send your customer here.
What is the titling state/DMV?
Every year some states pay this and it is linked to the registration
What is property tax?
Payment method that has a receive code
What is moneygram?
To send a cst a lien release?
What is paid off title not received?
You can find the requirements to change states here
What is Title Reference Guide?