Who Owns it?
These Teams are critical for turning pillar objectives into day‑to‑day execution.
What are the Dream Teams?
This is the primary reason HOPES creates a multi‑year strategic plan.
What is to guide agency priorities and decision‑making?
This strategy expands care access without requiring in‑person visits.
What is telehealth / virtual care?
This metric measures success in expanding Access over time.
What is new patient growth rate?
The strategic plan is meant to be used as this, not something that sits on a shelf.
What is a living document?
This role or function is responsible for executing and delivering results for a specific objective within the pillar.
Who is the Objective Responsible?
This overarching Access goal drives multiple initiatives across pediatrics, seniors, and maternity care.
What is increasing access by 8,000 patients?
This approach supports senior access by expanding specialized clinical expertise.
What is hiring a gerontologist?
This financial metric defines Sustainability success at the agency level.
What is operating surplus?
This happens when leaders use the strategic plan to guide what we say yes, or no to.
What is aligning decisions with strategic priorities?
This group is accountable for ensuring the strategic plan is actively implemented, not just approved.
What is the Executive Team?
This Sustainability target ensures long‑term stability rather than short‑term fixes.
What is achieving a 1% surplus by CY 2028?
This Sustainability tactic ensures HOPES captures revenue appropriately for services provided.
What is insurance verification and provider credentialing?
This Talent indicator helps assess workforce stability.
What is turnover rate?
This measure helps determine whether community partnerships are meaningful and sustainable, not just active.
What is partner satisfaction and trust?
This group plays a governance and oversight role by reviewing progress and holding leadership accountable.
What is the Board of Directors?
This Talent goal recognizes that mission success depends on people, not just programs.
What is recruiting and retaining a stable, engaged workforce?
This Talent strategy improves retention by supporting growth and connection.
What are mentorship and career pathways?
This Technology measure supports leadership confidence in data.
What is accuracy and utilization of standardized reports?
This framework defines how data is managed, protected, and used across HOPES.
What is data governance?
This staff member holds the unofficial title for being on the most Dream Teams.
Who is Kelsey?
This is the unifying reason all pillars must work together rather than in silos.
What is fulfilling HOPES’ mission more effectively?
This cross‑pillar strategy helps leaders monitor progress and course‑correct faster.
What is using data and reporting for decision‑making?
By June 2028, this numeric target will indicate success for Community Engagement outreach efforts.
What are 500 new agency patient referrals?
This happens when a decision or initiative advances more than one pillar at the same time—and it’s what the plan is designed to encourage.
What is alignment across pillars (or integrated decision-making)?