Show:
Infection Control
Safety
Medication Management
Privacy and Patient Rights
NNHSC
100
What is the correct way to scrub your hands with soap and water?
Wash the back of your hands, under your nails and in between your fingers for 20 seconds.
100
What should is the maximum level that a sharps container should be filled?
75% full (3/4)
100
When a patient receives an injection of an antibiotic for the first time, how long should they wait in the clinic and why?
15 minutes. This is to ensure that there is no adverse reaction from the injection.
100
Who is our HIPAA privacy officer?
Sheila Fleming, Head of Behavioral Health
100
Who is Erie's Corporate Compliance Officer?
Adriana Diaz, Manager of HR
200
Aside from clinical ares, can you name a few frequently contaminated surfaces in any work environment?
Keyboards, printer buttons, doorknobs, elevator buttons.
200
What does P.A.S.S. mean?
Pull the ring to release the locking mechanism, Aim at the base if the fire, Squeeze the handle slowly and evenly, Sweep across the fire.
200
How often do allergies need to be documented?
Every visit.
200
What does HIPAA stand for?
Health Information Portability and Accountability Act
200
What is the keyboard shortcut for locking or logging out of your computer?
Click on "Ctrl", "Alt" and "Delete" all at the same time and then click "Log Off" or "Lock Computer".
300
True or False: You do not have to wash your hands after you removed your gloves while working with a patient.
False. You must always wash your hands after removing gloves.
300
What does MSDS stand for?
Material Safety Data Sheets They contain information about all chemicals and hazardous substances that we have on site, such as cleaning solutions. Information includes properties of the substance and potential health effects of contamination.
300
Before administering medication, what two pieces of information should always be obtained from the patient to confirm identity?
1) Name 2) Date of Birth or Social Security Number
300
What are some things you can do to help patients understand medical information better?
1. Use visual aids and illustrations. 2. Avoid acronyms, medical terminology, and other new words. 3. Give your patient time to digest the information and ask questions. 4. Be an active listener and create a supportive environment.
300
Who is responsible for following Erie's policies and procedures (2 part answer)?
The staff and patients
400
What items should go in bio-hazard waste containers?
Only items soaked in blood or specimens. (i.e. no band-aids, gloves, urine collection cups, etc.)
400
What does R.A.C.E. stand for?
Rescue Activate Contain Extinguish or Evacuate
400
What is the right way to take a verbal order?
The right way to take a verbal order is to write it down, read it back, and listen for confirmation.
400
What type of "consent" includes a discussion about the possible benefits, risks and side effects of the patient's proposed care, treatment or services? a) Personal Consent b) Informed Consent c) Medical Consent
The answer is "B", informed consent.
400
Where can you find Erie policies and procedures?
Policy Manager: (http://erie.ellucid.com) Policy Manager can also be accessed directly from the Erie Application Portal (http://citrix.eriefamilyhealth.org) Username: Your Erie login ID Password: the last four digits of your SSN
500
What is droplet infection?
An infection transmitted from one individual to another by droplets of moisture expelled from the upper respiratory tract through sneezing or coughing.
500
What do you do if a patient comes into the clinic and says he or she plans to commit suicide?
Remain calm. Stay with the patient. Ask a colleague to contact a Director and/or a BH provider.
500
What are the five 'rights' of medication?
The five pieces of information to confirm before giving medication are: 1.The right patient. 2.The right medication. 3.The right dose. 4.The right time. 5.The right route.
500
What should you do if you encounter a patient who speaks a language that you do not understand?
Contact the Cross-Cultural Interpretation Services. Contact information is posted in clinics and will soon also be posted on a bulletin board at the front desk of each site. Call 800-272-7442. The access code is: 829763 available 24 hours a day, 7 days a week, 365 days a year.
500
What is Erie's mission statement? (this must be verbatim)
At Erie Family Health Center, we believe health care is a right, not a privilege. Our mission is to provide accessible, affordable and high quality health care for those in need.